Company: McKesson UK, Warwick, Warwickshire
Entry Submitted By: itpr
Company Description: McKesson is recognised as THE world’s leading healthcare services provider. Established in 1833 and employing 30,000 people McKesson is ranked 18 in the Fortune 500 with revenues in excess of $100 Billion. McKesson has operated in the UK for more than 18 years, employing 600 people and delivering to virtually every NHS organisation and a number of other public and private sector organisations.
Nomination Category: Individual Categories
Nomination Sub Category: Best Executive in EMEA
Nomination Title: Charmaine McDonald, VP, Managing Director, McKesson UK
1. Describe for the judges the activities and accomplishments of the nominated executive during the eligibility period (up to 500 words):
Charmaine has been working for global Healthcare IT solutions and services
specialists McKesson in the UK for the past 6 years and since 2006 has lead the
500 employee organisation as Vice-President, UK Managing Director. Born and
educated in Canada, which operates a similar healthcare system to the UK,
Charmaine brings to McKesson UK a good understanding of socialised healthcare
from her clinical and professional experience as a staff nurse, a Director of
Nursing, an Executive Project Manager and more.
In the last year, Charmaine has applied her clinical and professional experience
and understanding to develop and drive the McKesson portfolio, evolving existing
home-grown solutions and bringing new services and solutions to the UK market
from the USA and leading significant developments in supporting National Health
Service (NHS) objectives.
In April 2008, Charmaine announced the completion of a successful twelve wave
rollout of the NHS Electronic Staff Record (ESR) – the World’s largest integrated
HR & Payroll system – delivering HR & Payroll services to the 1.3m NHS staff
which accounts for 7 percent of the working population in England and Wales.
As Programme Director of the £400+ million project (c. $700+ million), Charmaine
led her team spectacularly and worked cohesively with the NHS and supporting
parties to deliver this project on time and on budget with no disruption to
staff pay or NHS patient care.
The sheer scale of ESR was unprecedented. Openly communicating with over 586
separate NHS Organisations was key. It was also vital to recognise that the
common focus was to provide an integrated system across England and Wales,
whilst remaining aware that each NHS organisation had slightly different
requirements. Aligning ESR nationally and locally was the challenge. There was
no room for error when dealing with staff payroll.
Charmaine overcame this challenge by the use of effective communication and
streamlined consistency. Planning was paramount as was the need to remain
focussed on the end result. Through the successful implementation of Wave upon
Wave of the project, whereby approximately 50 NHS Organisations were added to
the system every other month, this consistency could be relied upon across a
specialised and trusted staff base with a sophisticated implementation plan.
With a talent for engaging with, motivating and directing a team of highly skilled
professionals, Charmaine invoked renowned and unique leadership skills which
certainly earned her much respect from the UK team and NHS Organisations to
ensure the business objectives of the project were met. Those who worked on the
project were all striving to achieve the same goal creating an intensely focussed
and highly skilled working environment.
The critical success factor for the project was to ensure minimum disruption to
NHS staff. Charmaine was instrumental in managing staff through the change and
the replacement of disparate systems by ESR caused no disruption to staff pay or
NHS patient care.
Today, Charmaine is leading McKesson UK in advancing the success of its
customers and partners, by supporting the business of healthcare; the workforce;
and the commissioning of healthcare services with a wide repertoire of IT solutions
underpinned by essential IT managed services, shared services and professional
services. Working consultatively with healthcare Commissioners (payors) and
Providers, McKesson’s evidence-based approach to world class commissioning is
providing commissioning bodies with the insight and integrity to make the right
choices as to the best use of public services in order to provide personalised
healthcare to a diverse population; today and in the future.
2. List the URLs (web addresses) of any online news stories, press releases, or other documents that you would like the judges to see that support your entry. IMPORTANT: List each URL on a separate line, begin each URL with http://, and enclose each URL in square brackets. For example, [http://www.yourcompany.com/pressrelease.html]:
About Charmaine McDonald
NHS Electronic Staff Record
News on eHealth Insider - McKesson Says ESR Job done
News on e-Health Insider
Feature on CIO.co.uk
3. Provide a brief biography of the nominated executive (up to 100 words):
Charmaine’s career is steeped in healthcare, having initially worked as an
intensive care nurse before progression to Director of Nursing at the Queen
Elizabeth II Health Sciences Centre in Canada.
Charmaine’s move to the commercial world began in the mid 1990’s. In November
2002 Charmaine came to the UK from McKesson Canada for an initial three week
consultancy period however six years on still resides in the UK, now leading the
500-strong UK organisation.
In August 2006 Charmaine was appointed Managing Director. Coupled with her
deep understanding of the UK business, the UK marketplace and McKesson’s full
product range, Charmaine will lead the company in the next stage of its growth.