Company: NEI Global Relocation, Omaha, NE
Company Description: For over 40 years, NEI Global Relocation has been a trusted leader in the relocation and global mobility industry, growing our business as an internationally recognized company with a robust global footprint. Our journey has been marked by continuous growth, innovation, and an unwavering commitment to excellence.
Nomination Category: Achievement Categories
Nomination Sub Category: Achievement in Customer Satisfaction
 Nomination Title: NEI Global Relocation: Commitment to Excellence
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization's history and past performance (up to 200 words):
Total 82 words used.
For over 40 years, NEI Global Relocation has been a trusted leader in relocation and global mobility, growing into an internationally recognized company. Our journey has been defined by innovation, continuous growth, and a commitment to excellence.
From serving U.S. domestic clients to expanding globally, we have evolved to meet the increasing demands of international mobility while maintaining our strong domestic services. Today, we proudly support clients in 132 countries, delivering seamless mobility solutions worldwide, with offices in Switzerland and Singapore.
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated organization's customer satisfaction achievements since the beginning of 2023, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2023 that you wish to bring to the judges' attention (up to 250 words):
Total 242 words used.
At NEI Global Relocation, excellence is our standard. Our commitment to superior service is reflected in both client loyalty and employee satisfaction. Over the past two years, we achieved an astonishing 100% client satisfaction rate and a 98.6% relocating employee satisfaction rate—clear indicators of the trust we’ve earned and the culture we’ve built.
Our quality commitment is further validated by a 4.6-star Google rating and a rigorously vetted global supplier network, ensuring service excellence at every touchpoint. We hold our partners to the same high standards we set for ourselves, fostering accountability and consistency throughout the entire relocation journey.
Internally, our operational discipline is equally strong. We’ve recorded zero findings in each of the past two years during our Service Organizational Control (SOC) 1 and 2 audits—an achievement that speaks to the strength and reliability of our processes. These independent audits evaluate everything from data security to internal controls, and our spotless record reinforces the care we take in managing our clients’ programs.
While many relocation companies may shine in one or two areas, NEI’s ability to deliver across every dimension—client experience, employee engagement, supplier quality, and operational integrity—sets us apart. This level of consistency doesn’t just happen; it’s the result of a deeply embedded culture of excellence and a team that’s committed to getting it right every time.
By prioritizing people, partnerships, and performance, NEI continues to raise the bar for what best-in-class global mobility service should look like.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 232 words used.
NEI earned 25 #1 rankings in the last three Trippel Relocation Managers’ Surveys—nine more than any competitor. Over five years, that total rises to 54—more than double any other RMC. In a competitive industry, this consistency sets NEI apart.
The Trippel Survey is one of the only independent, widely respected benchmarks in our field, offering unbiased insights based on corporate relocation feedback. NEI consistently leads in key categories: Overall Satisfaction, Willingness to Recommend, and Performance. These rankings reflect more than metrics—they demonstrate trust, execution, and quality.
High marks in Overall Satisfaction show we deliver across the board. Willingness to Recommend signals deep client confidence. Performance captures how well we execute, day in and day out. In 2024, NEI earned the highest overall rating of any RMC and was the only provider to place in the top three in every category. We also received the highest transferee satisfaction score in the separate Trippel Nationwide Employee Survey—showcasing excellence on both client and employee fronts.
Beyond Trippel, NEI was recognized locally by the Greater Omaha Chamber of Commerce honored NEI with its Business Excellence Award in Culture.
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- Optional: Reference here any attachments of supporting materials throughout this nomination and explain how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 240 words used.
NEI Global Relocation’s commitment to excellence is demonstrated through third-party audits, industry surveys, and client feedback, all of which validate our leadership in global mobility. Our recent SOC 1 & 2 audit, which resulted in zero findings for the fourth consecutive year, highlights our dedication to operational integrity and data security. More details on this achievement can be found here.
Additionally, our performance in the Trippel Relocation Managers Survey further underscores our industry leadership. As explained by Allen Trippel in this video, the survey is regarded as the gold standard for evaluating relocation providers. In the 2024 results, NEI earned third place or better in every category—showcasing our ability to exceed expectations across all key service areas. Learn more about these results here [REDACTED FOR PUBLICATION].
We have also been recognized in the Nationwide Relocating Employee Survey for four consecutive years, a reflection of our continued strength in delivering for both clients and relocating employees. Read more here.
Our global reputation is further validated by industry accolades. NEI was named to the HRO Today Baker’s Dozen for excellence in relocation and was honored with Best Partnership Awards at both the FEM APAC and FEM Americas EMMAs. These awards, detailed in our press releases here and here, speak to the collaborative strength and innovation we bring to client partnerships.
These independent validations provide strong evidence of NEI’s unwavering commitment to service quality, innovation, and customer satisfaction.
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