Customer Service Awards
2015 Customer Service Awards Categories Stevie® Award Winners
Awards in all of these categories were presented at the ABA's traditional awards banquet in Chicago on June 22.
Customer Service Department of the Year - Advertising, Marketing, and Public Relations, Business Services and Diversified Services
GOLD STEVIE WINNER
PreCheck, Inc., Houston, TX: PreCheck, Inc. Client Services Department
SILVER STEVIE WINNERS:
Buxton, Fort Worth, TX: Buxton's Customer Service Department
Diligent Board Member Services, New York, NY: Diligent Board Member Services Delivers Unmatched Customer Service Across the Globe
Endurance, Northbrook, IL: Empowering Consumer Confidence for the Road Ahead
NCR Small Business, Alpharetta, GA: Banner Year for NCR Silver Customer Service Service Department
Surepayroll, Inc., Glenview, IL: SurePayroll Customer Service Department
BRONZE STEVIE WINNERS:
Integral Ad Science, New York, NY: Integral Ad Science - Fantastic Customer Service Increasing Bottom Line
Monitronics International, Inc., Dallas, TX: Monitronics International Alarm Response Center
SocialCode, New York, NY: SocialCode Client Team
UPS Global Business Services, Atlanta, GA: UPS GBS Transforms Customer Support Sites
Customer Service Department of the Year - Computer Services and Software
GOLD STEVIE WINNER
Vend, San Francisco, CA: Vend. Reinventing global customer service.
SILVER STEVIE WINNERS:
AppFolio, Santa Barbara, CA: AppFolio Customer Success Department
Carbonite, Inc., Lewiston, ME: Transformation of Carbonite Customer Care
DigiCert, Inc., Lehi, UT: DigiCert Customer Support Department: Demystifying the Mystique of SSL/TLS Certificates
Information Builders, New York, NY: Information Builders' Worldwide Customer Services Department: Offering Steady, yet Innovative Customer Support
SoftPro, Raleigh, NC: SoftPro Customer Service Department: Driven to Help Our Customers Excel
BRONZE STEVIE WINNERS:
Datapipe, Inc., Jersey City, NJ: Datapipe strives to anticipate the needs of clients and exceed their expectations
Decade Software Company, Fresno, CA: Decade Software Company's Client Services Department
FastSpring, Santa Barbara, CA: FastSpring customer service provides personalized attention
iCIMS, Matawan, NJ: iCIMS Enhances Customer Care with a Customer Experience Council, Live Training, New Customer Events and a Redesigned Thought Leadership Site
SAVO, Chicago, IL: SAVO's New Support System Reaches Liftoff, Proves Listening to Customers Is the Key to Success
Squarespace, New York, NY: Squarespace Customer Care
Stitch Labs San Francisco, CA: Stitch Labs - Best Customer Service Team
Customer Service Department of the Year - Financial Services and Insurance
GOLD STEVIE WINNER
Electric Insurance Company, Beverly, MA: Electric Insurance Company's Customer Service Department
SILVER STEVIE WINNERS:
Allianz Global Assistance, Richmond, VA: Allianz Global Assistance's Customer Service Department
SquareTrade, San Francisco, CA: SquareTrade's Customer Experience and Legendary Service
Wells Fargo, San Francisco, CA: Wells Fargo - Treasury Management Client Delivery (TMCD)
BRONZE STEVIE WINNERS:
Capital One Investing, Seattle, WA: Capital One Investing - Customer Service
Clear Capital, Reno, NV: Clear Capital's Customer Service Department
LECMPA, Southfield, MI: LECMPA Customer Service Team Accomplishments
Pacific Life Insurance Company - Life Insurance Division, Aliso Viejo, CA: Pacific Life's Life Insurance Division's Customer Service Department
Pacific Life, Newport Beach, CA: Capturing the Customer Service Representative’s Voice to Drive Engagement and Retain Talent
Customer Service Department of the Year - Health Products and Services
GOLD STEVIE WINNER
Optum Local Care Delivery, Phoenix, AZ: Putting the Customer in the Center
BRONZE STEVIE WINNERS:
Bloom Health, Minneapolis MN: The Bloom Health Advisors
Grand Rounds, San Francisco, CA: Grand Rounds' Customer Service, Care Coordinator Department
MDwise, Inc., Indianapolis, IN: MDwise Customer Service Department
Customer Service Department of the Year - Hospitality and Leisure and Real Estate
GOLD STEVIE WINNER
Fareportal, New York, NY: CheapOair customer service department
BRONZE STEVIE WINNERS:
Farbman Group, Southfield, MI: Farbman Group Client Solutions
IHG, Atlanta, GA: InterContinental Hotels Group Customer Care - supporting our purpose of creating great hotels, guests love
Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER
Hyatt Legal Plans, Cleveland, OH: Hyatt Legal Plans' Client Service Center
SILVER STEVIE WINNERS:
BlueToad, Orlando, FL: Customer-Preference Based Service Channels
Locus Telecommunications, Inc., Fort Lee, NJ: Locus Telecommunications, Inc.'s Customer Service Department
BRONZE STEVIE WINNERS:
Alliance Laundry Systems, Ripon, WI: Customer One" Brings Customer Service to the Next Level"
Empire Today, LLC, Northlake, IL: Empire Today, LLC
Florida Keys Aqueduct Authority, Key West, FL: Superior Customer Service with the Florida Keys Aqueduct Authority
KNUTH Machine Tools USA, Lincolnshire, IL: The KNUTH Aim: Outstanding Customer Service from Start to Finish
My Lineage, Inc., San Diego, CA: My Lineage's Customer Service Department
TouchBistro, New York, NY: TouchBistro World Class Customer Service Team
Customer Service Team of the Year - Computer Software
GOLD STEVIE WINNER
Carbonite, Inc., Lewiston, ME: Carbonite Service Recovery Unit: Taking Customer Satisfaction to a New Level
BRONZE STEVIE WINNERS:
EZCOM Software, Englewood, NJ: eZCom Customer Service Team Provides Unique Support Offering in EDI Industry
Information Builders, New York, NY: iWay Support Team: Driving Customer Success from Start to Finish
OnSIP, New York, NY: OnSIP Customer Success Team: Caring for Customers, Employees, and Communities
SoftPro, Raleigh, NC: SoftPro's Customer Service Team: Driven to Help Our Customers Excel
Customer Service Team of the Year - Financial Services & Insurance
GOLD STEVIE WINNER
Allianz Global Assistance, Richmond, VA: Allianz Global Assistance's Customer Service Team
SILVER STEVIE WINNERS:
Capital One Investing, Seattle, WA: Capital One Investing Transfer-In Team
Philadelphia Insurance Companies, Bala Cynwyd, PA: PHLY Customer Service Team - Account Management
Wells Fargo, San Francisco, CA: TMCD Technical Support team
BRONZE STEVIE WINNERS:
John Hancock Financial Services, Boston, MA: John Hancock's Shared Services Call Center
Pacific Life, Newport Beach, CA: Expanding the Pacific Promise Across New ISS Business Lines
Customer Service Team of the Year - Telecommunications
GOLD STEVIE WINNER
Lifesize, Austin, TX: Lifesize's Customer Obsession Team
BRONZE STEVIE WINNERS:
RingCentral, San Mateo, CA: RingCentral- Customer Service Team of the Year
Votacall Inc, Norwood, MA: Votacall Support Center
Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER
Diligent Board Member Services, New York, NY: Diligent Board Member Services Delivers Unmatched Customer Service Across the Globe
SILVER STEVIE WINNERS:
Marriott Vacations Worldwide Corporation, Orlando, FL : arriott Vacation Club Owner Services - Delivering Unforgettable Experiences That Make Vacation Dreams Come True
U.S. Green Building Council, Washington, DC: USGBC's LEED Coach Program: A Proactive Customer Service Model
BRONZE STEVIE WINNER:
IHG, Atlanta, GA: InterContinental Hotels Group Guest Relations Executive Liaison Support Team - supporting our purpose of creating great hotels, guests love
Customer Service Executive of the Year - Computer Software
GOLD STEVIE WINNER
Carbonite, Inc., Lewiston, ME: Robert Frost, VP, Customer Care
BRONZE STEVIE WINNERS:
Information Builders, New York, NY: Dan Ortolani, Senior Vice President of Worldwide Customer Services
ProcessPro, Saint Cloud, MN: Danell Allenspach, Client Support Lead
Customer Service Executive of the Year - Financial Services & Insurance
GOLD STEVIE WINNER
Capital One Investing, Seattle, WA: Bob Weintraub, Head of Customer Service
SILVER STEVIE WINNER:
Wells Fargo, San Francisco, CA: Rosa Moreno, SVP and manager for the Technical Support, Research Support, and Fraud Prevention Services teams
BRONZE STEVIE WINNERS:
Family Heritage Life Insurance Company of America, Broadview Heights, OH: Dana Vance, Customer Service Manager
Pacific Life Insurance Company - Life Insurance Division, Aliso Viejo, CA: Alice Terlecky, VP-Client Services
United Credit Consultants, Burnsville, MN: CEO Joseph McGlynn directs innovation and expansion in 2014
Customer Service Executive of the Year - All Other Industries
GOLD STEVIE WINNER
Lifesize, Austin, TX: Amy Downs, VP of Customer Care & Happiness
SILVER STEVIE WINNER:
Fareportal, New York, NY: Roy Sneharthi, SVP of operations and computer information systems
BRONZE STEVIE WINNER:
Fareportal, New York, NY: Ruben Bello, VP of international operations