Customer Service Awards
2014 Customer Service Awards Categories Stevie® Award Winners
Awards in all of these categories were presented at the ABA's traditional awards banquet in Chicago on June 13.
Customer Service Department of the Year - Advertising, Marketing, and Public Relations, Business Services or Diversified Services
GOLD STEVIE WINNER:
Endurance, Northbrook, IL: Endearing Customer Service is the Endurance Way
SILVER STEVIE WINNERS:
Diligent Board Member Services, New York, NY: Diligent Board Member Services Delivers Five-Star, Concierge-Level Customer Service
Globoforce, Southborough, MA: Globoforce’s Customer Success Team
Move Management, Inc., Aurora, CO: Move Management, Inc. Customer Service
Sentric, Inc., Pittsburgh, PA: Sentric's Client Service Team
SignUpGenius, Charlotte, NC: SignUpGenius Staff Provides Superior Support to Busy Moms
SurveyGizmo, Boulder, CO: SurveyGizmo’s Customer Support Department
VerticalResponse, San Francisco, CA: VerticalResponse Team Builds Interactive Support Community From Ground Up
BRONZE STEVIE WINNER:
LeadMD, Scottsdale, AZ: Transforming Marketing, Transforming Companies: The LeadMD Story
Customer Service Department of the Year - Computer Services & Software - Less than 100 Employees
GOLD STEVIE WINNER:
Ultra Logistics/UltraShipTMS, Fair Lawn, NJ: UltraShipTMS Client Services and Support Department
SILVER STEVIE WINNER:
FastSpring, Santa Barbara, CA: FastSpring's Customer Service Department
BRONZE STEVIE WINNERS:
CrownPeak Technology, Inc., Los Angeles, CA: CrownPeak's Professional Services Department
Datapipe, Jersey City, NJ: Datapipe Customer Service Department
Customer Service Department of the Year - Computer Software - 100 or more employees
GOLD STEVIE WINNER:
HRsmart,Richardson, TX: HRsmart Client Services Department
SILVER STEVIE WINNERS:
iCIMS, Matawan, NJ: iCIMS Enhances Customer Care with Live On-Site Training, Upgrades to Customer Care Site & a Redesigned Thought Leadership Site
Information Builders, New York, NY: Worldwide Support Leads to Success
Lyris, Emeryville, CA: Lyris Customer Support Team
MyCase, Santa Barbara, CA: MyCase Customers Love its Software and Support
Squarespace, New York, NY: Scaling Up
Unitrends, Columbia, SC: Unitrends Customer Service Department
BRONZE STEVIE WINNERS:
AppFolio, Santa Barbara, CA: AppFolio Property Manager is Loved by Customers
SoftPro, Raleigh, NC: SoftPro Customer Service: Going the Extra Mile
Xactly Corporation, San Jose, CA: Xactly Customer Service
Customer Service Department of the Year - Financial Services or Insurance
GOLD STEVIE WINNER:
Wells Fargo Bank, San Francisco, CA: Wells Fargo Treasury Management Client Delivery
SILVER STEVIE WINNERS:
Electric Insurance Company, Beverly, MA: Electric Insurance Company Claims Department
Family Heritage Life Insurance Company of America, Broadview Heights, OH: Family Heritage Life Customer Service Department
John Hancock Signature Services, Boston, MA: Dealer Service Transition - One Team, One Dream
Philadelphia Insurance Companies, Bala Cynwyd, PA: Philadelphia Insurance Companies Customer Service Department
BRONZE STEVIE WINNER:
John Hancock Signature Services, Boston, MA: Meeting the Challenge of Efficiency and Effectiveness in a modern Contact Center
Customer Service Department of the Year - Health Products and Services
GOLD STEVIE WINNER:
CardioVet, Spring, TX: CardioVet Customer Service Department
SILVER STEVIE WINNERS:
Grand Rounds, San Francisco, CA: Grand Rounds' Care Coordinator Department
Nutricap Labs, Farmingdale, NY: Nutricap Labs Customer Service Team
PetRays, Spring, TX: PetRays Customer Service Department
Customer Service Department of the Year - All Other Industries -Less than 100 Employees
GOLD STEVIE WINNER:
Pacific Life, Newport Beach, CA: The Pacific Life Promise - A Model of Simplicity in a Complex Industry
SILVER STEVIE WINNER:
Capital One ShareBuilder, Seattle, WA: Capital One ShareBuilder's Customer Service Department
BRONZE STEVIE WINNERS:
EPS Financial, LLC, Easton, PA: EPS Financial Customer Service Department
G-Force Shipping, Norwell, MA: G-Force Shipping Customer Service Department
Customer Service Department of the Year - All Other Industries - 100 or more employees
GOLD STEVIE WINNER:
Hyatt Legal Plans, Cleveland, OH: Hyatt Legal Plans' Client Service Center
SILVER STEVIE WINNERS:
Integral Ad Science, New York, NY: Customer-Service Optimization Initiative Leads the Pack, Resulting in a 98% Retention Rate
Locus Telecommunications Inc., Fort Lee, NJ: Locus Telecommunications, Inc.
Omnitracs, San Diego, CA: Omnitracs Supports Customers’ Transition to New Industry Regulations
Protection 1, Romeoville, IL: Protection 1 Customer Service Department
State of Michigan - Governor's Office, Lansing, MI: Michigan Department of Licensing and Regulatory Affairs
USANA Health Sciences, Salt Lake City, UT: USANA Health Sciences
Virtela, Greenwood Village, CO: Virtela's Support Team Continues to Set New Standards for Customer Support
BRONZE STEVIE WINNERS:
EMKAY Inc., Itasca, IL: EMKAY's Client Service Gurus
Marriott Vacations Worldwide Corporation, Orlando, FL: Marriott Vacations Worldwide Owner Services Deliver Unforgettable Experiences That Make Vacation Dreams Come True
Customer Service Team of the Year - Health Products and Services
GOLD STEVIE WINNER:
PetRays, Spring, TX: PetRays - Customer Service Team
SILVER STEVIE WINNER:
CardioVet, Spring, TX: CardioVet Customer Service Team
BRONZE STEVIE WINNER:
Bloom Health, Minneapolis MN: Bloom Health Advisor Team
Customer Service Team of the Year - Financial Services and Insurance
GOLD STEVIE WINNER:
Capital One ShareBuilder, Seattle, WA: Capital One ShareBuilder's Transfer-In Team
SILVER STEVIE WINNERS:
John Hancock Financial Services, Boston, MA: John Hancock Personal Financial Services
Squaremouth, Inc., St. Petersburg, FL: Squaremouth Travel Insurance's Customer Service Team
BRONZE STEVIE WINNERS:
Allstate Roadside Services, Northbrook, IL: The Resolution Specialist Team
John Hancock Financial Services, Boston, MA: John Hancock Special Services Team
Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
U.S. Green Building Council, Washington, DC: USGBC’s LEED Support Team: Reaching Out To Help Customers Build Green
SILVER STEVIE WINNERS:
Citrix, Santa Clara, CA: Citrix ShareFile Customer Care
Diligent Board Member Services, New York, NY: Diligent Board Member Services Delivers Five-Star, Concierge-Level Customer Service
EMKAY Inc., Itasca, IL: EMKAY The New Standard In Client Support
Experian Data Breach Resolution, Costa Mesa, CA: Experian®'s Fraud Resolution Team
PrintingForLess.com Inc., Livingston, MT: PrintingForLess.com's Big Sky Customer Service Team
BRONZE STEVIE WINNERS:
Fonality, Plano, TX: Fonality's Customer Service Team
Police Attache Office, UAE Embassy, Washington DC: Police Attache Office's Customer Service Team
Customer Service Executive of the Year
GOLD STEVIE WINNER:
Capital One ShareBuilder, Seattle, WA: Bob Weintraub, Head of Customer Service
SILVER STEVIE WINNERS:
Cars.com, Chicago, IL: Josh Chapman, Vice President of Operations
Pacific Life, Newport Beach, CA: Frank Boynton, AVP of Operations Service Solutions
Wells Fargo Bank, San Francisco, CA: Eric Halvorson, Senior VP and head of Wells Fargo's Treasury Management Client Services National Services Group
BRONZE STEVIE WINNER:
BenefitMall, Dallas, TX: Ron Tiesler, Executive Director, Operations New Accounts