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Action Ambulance Service

ABA10 WinnerCompany: Action Ambulance Service, Wilmington, MA
Company Description: Action has been a leader in EMS in Eastern Mass. for over 30 years. Action provides 24 hour emergency and non-emergency medical care and transportation to ill or injured individuals. Action has 13 locations and 210 employees. We are available to over a million residents, covering 130 square miles and we respond to over 55,000 transport requests per year.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Best Overall Company of the Year - Up to 2,500 Employees

Nomination Title: Action Ambulance Service

1. Tell the story about what this nominated company achieved since January 1 2009 (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

Action Ambulance Service has focused on leadership development and employee
engagement over the past year. Our employees are our greatest asset and we
strongly believe that to be successful we need our employees at all levels to
be fully engaged and part of the decision making process. In an effort to
solicit input from our employees we have an open door policy that encourages
employees to speak with any member of the leadership team. We emphasize the
importance of relationship building between members of the leadership team and
the employees they oversee and we provide monthly training on issues concerning
communication, relationship building and work styles to all members of our
leadership team. Our leadership team follows the philosophy that to lead is to
serve and in order to serve we must identify and meet the needs of our
employees. Our leadership style is to lead by example and all of our leaders
can be seen on a daily basis helping out with dispatching, customer service or
on field calls. The leadership team is focused on building relationships with
the employees, seeking their input, including them in the decisions made for
the organization. Our organization's culture is focused on employee engagement
and that includes actively involving our employees at all levels in the
business decisions that affect top line revenue and bottom line profitability.
Involving the employees in decisions regarding contracts to pursue, growth
opportunities and contract maintenance improves our top line revenue numbers.
Through new hire orientation and annual employee review sessions our employees
are educated on our five business objectives, how they contribute to the
success of each business objective and how they have a direct impact in the
organization's success. Our first business objective is to Increase Sales and
Profits. Every employee - from field staff to dispatchers to patient account
representatives to fleet mechanics - is educated on how they help the
organization on a daily basis to achieve business objective number one. They
are involved in process improvement projects to identify opportunities to make
improvements and they are encouraged to use innovative approaches to solving
problems. Using process improvement tools and employee task forces has allowed
our organization to recognize potential waste and to make process improvements
that have increased our bottom line profitability. This information is shared
with the leadership team on a weekly basis and is shared with various
departments on a monthly basis to educate and encourage future improvements.
This dedication to the employees has helped us stay strong, grow and prosper.

2. List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, []:

3. Provide a brief (up to 100 words) biography about the leader of this nominated company:

Michael Woronka, EMT-P, MBA is the CEO and co-owner of Action Ambulance
Service.He has been able to effectively utilize his 20 plus years as a
practicing field paramedic and his advanced educational accomplishments to
create a thriving and successful organization, which continues to evolve into a
business powerhouse.Michael is a member of the CEO Roundtable, has held
leadership roles with the American Ambulance Association, and is affiliated
with the Massachusetts Ambulance Association, American Heart Association, and
MassExcellence. Michael has served as a State Level Baldrige examiner for
MassExcellence since 2007. Michael can be reached at Action Ambulance Service
by email or by phone (978)253-2606.