2016 Customer Service Award Winners
Stevie® Awards in these categories were presented at The 14th Annual American Business Awards banquet on Monday, June 20, 2016 at the Marriott Marquis Hotel in New York City.
Customer Service Department of the Year – Services
GOLD STEVIE WINNER:
Globoforce, Southborough, MA: Globoforce’s Customer Service Team
BRONZE STEVIE WINNERS:
Endurance, Northbrook, IL: Endurance Customer Service Department
Integral Ad Science, New York, NY: Integral Ad Science Retains Clients by Focusing on Education, Customer Experience, and Scale
Lakeshore Recycling Systems, Morton Grove, IL: Lakeshore Recycling Systems: Customer Service Department of the Year
Press-One Customer Care, Inc., Fort Collins, CO: Press-One Customer Care Customer Service Team
TouchBistro, New York, NY: TouchBistro Provides an Exceptional Customer Experience
Customer Service Department of the Year - Computer Software - Less Than 100 Employees
GOLD STEVIE WINNER:
MyCase, Goleta, CA: MyCase Customer Service Department
SILVER STEVIE WINNERS:
Edgenet, Nashville, TN: Edgenet's Customer Service Team
FastSpring, Santa Barbara, CA: FastSpring Customer Service Department
BRONZE STEVIE WINNER:
TOPS Software, Clearwater, FL: Aggressive Customer Service Plan Transforms 30 Year Old Company
Customer Service Department of the Year - Computer Software - 100 or More Employees
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME: Good is Not Good Enough!
SILVER STEVIE WINNERS:
Callidus Software, Dublin, CA: CallidusCloud: Service drives SaaS Retention
Diligent Corporation, New York, NY: How Do You Make the Impossible Possible? Customer Success & Support at Diligent Corporation
Host Analytics, Redwood City, CA: Host Analytics Customer Service Department: Customers For Life
iCIMS, Inc. Matawan, NJ : iCIMS Aligns Client Satisfaction as Top Priority Along with Improved Usability of the iCIMS Platform
PagerDuty, San Francisco, CA: PagerDuty Customer Success and Support Department
BRONZE STEVIE WINNERS:
AVRS, Inc., Petaluma, CA: AVRS exists to serve our customers. We pride ourselves on listening and delivering an exceptional customer service experience!
Information Builders, New York, NY: Information Builders’ Worldwide Customer Services Empowers Customers
Customer Service Department of the Year - Consumer Products
GOLD STEVIE WINNER:
Dollar Shave Club, Venice, CA: Member Services: The Strategic Front Line of the Dollar Shave Club Brand
SILVER STEVIE WINNER:
Moen, Incorporated. North Olmsted, OH: Moen Consumer Services - Creating and Maintaining Brand Advocates
BRONZE STEVIE WINNERS:
Empire Today, LLC, Northlake, IL: Empire Today, LLC Customer Service Department
j2 Global® Cloud Services, Hollywood, CA: J2 Global Cloud Services Hollywood Customer Service Team
Customer Service Department of the Year - Financial Services
GOLD STEVIE WINNER:
Wells Fargo Treasury Management, San Francisco, CA: Wells Fargo Treasury Management Client Delivery
SILVER STEVIE WINNER:
Fidelity Investments, Jersey City, NJ: Great Service Makes Great Things Happen
BRONZE STEVIE WINNERS:
BluePay Processing, Naperville, IL: BluePay's Exceptional Customer Service Department
Capital One Investing, Seattle, WA: Capital One Investing Customer Service
John Hancock Financial Services, Boston, MA: Customer Centricity - SSCC - J01
OnDeck, New York, NY: OnDeck - Onward and upward
Customer Service Department of the Year - Health Products and Services
GOLD STEVIE WINNER:
Stride Health, San Francisco, CA: Stride Health: Using Human Support to Redefine Modern Health Care
SILVER STEVIE WINNER:
Critical Signal Technologies, Novi, MI: Critical Signal Technologies Care Center
BRONZE STEVIE WINNER:
Nutrisystem, Fort Washington, PA: The Epicenter of an Iconic Brand
Customer Service Department of the Year - Hospitality and Leisure
GOLD STEVIE WINNER:
Fareportal, New York, NY: Fareportal’s Customer Service Department
SILVER STEVIE WINNER:
Marriott Vacations Worldwide Corporation, Orlando, FL: Marriott Vacation Club Owner Services - Bringing our Business to the Next Level by focusing on Retention and Culture, Scheduling, Efficiency, and Metrics
BRONZE STEVIE WINNER:
V-Suites, Farmington Hills, MI : V-Suites - Team Customer Service Award
Customer Service Department of the Year – Insurance
GOLD STEVIE WINNER:
Allianz Global Assistance, Richmond, VA : Allianz Global Assistance Customer Service Department
SILVER STEVIE WINNER:
Philadelphia Insurance Companies, Bala Cynwyd, PA: PHLY Customer Service Department of the Year - Passion for Service
BRONZE STEVIE WINNERS:
Electric Insurance Company, Beverly, MA: Electric Insurance Company: Customer Service Department of the Year
Family Heritage Life Insurance Company of America, Broadview Heights, OH: Family Heritage Life Customer Service
Pacific Life, Newport Beach, CA: Innovating the Customer Experience Roadmap through Design Thinking
Squaremouth, Inc., St. Petersburg, FL: Squaremouth's Customer Service Team
Customer Service Department of the Year – Telecommunications
GOLD STEVIE WINNER:
FreeConferenceCall.com, Long Beach, CA: FreeConferenceCall.com Customer Service Department
BRONZE STEVIE WINNERS:
Locus Telecommunications, LLC, Fort Lee, NJ: Locus Telecommunications, LLC.'s Customer Service Department Keeps Shooting for the Stars!
MASS Communications, New York, NY: MASS Communications Network Operating Center (NOC)
mindWireless, Austin, TX: mindWireless's Customer Service Department
Ytel, Foothill Ranch, CA: Ytel Customer Service Department
Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER:
Thomson Reuters, New York, NY: The End-to-end Customer Services Journey of Thomson Reuters (Financial & Risk)
SILVER STEVIE WINNERS:
Hyatt Legal Plans, Cleveland, OH: Hyatt Legal Plans Customer Service Department
SoftPro, Raleigh, NC: SoftPro Customer Service Department: Going the Extra Mile
Squarespace, New York, NY: Squarespace Customer Care
BRONZE STEVIE WINNERS:
Datapipe, Inc., Jersey City, NJ: Datapipe: Success in Customer-Centric Innovation
Farbman Group, Southfield, MI: Farbman Group Customer Service/Client Solutions
Henry Repeating Arms, Bayonne, NJ: Henry Repeating Arms - The Henry Guarantee
JM Bullion, Inc., Dallas, TX: JM Bullion Customer Service Department Improves As Company Doubles in 2015
Vernier Software & Technology, Beaverton, OR: Vernier's Three Levels of Customer Service Commitment
Customer Service Team of the Year - Business Services
GOLD STEVIE WINNER:
Cartus Corporation, Danbury, CT: Cartus' Customer Service Team of the Year
SILVER STEVIE WINNER:
Generali Global Assistance, Bethesda, MD: Generali Global Assistance's Identity Protection Services Customer Service Team
BRONZE STEVIE WINNER:
Vistaprint Digital Services, Silver Spring, MD: Vistaprint Digital Services - Customer CARE Team
Customer Service Team of the Year - Computer Services & Software
GOLD STEVIE WINNER:
Diligent Corporation, New York, NY: How Do You Make the Impossible Possible? Customer Success & Support at Diligent Corporation
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME: The CarboKnights!
Spinnaker Support, Greenwood Village, CO: Spinnaker Support's Oracle and SAP Application Support and Managed Services Department
BRONZE STEVIE WINNERS:
Squarespace, New York, NY: Squarespace Customer Care - Product Solutions Team
AppFolio Inc, Santa Barbara, CA: AppFolio Property Manager - Customer Service Team of the Year
Callidus Software, Dublin, CA: CallidusCloud Support: Driving SaaS Retention through Support Excellence
Innography, Austin, TX: Innography's World-Class Client Success Team
NCR Small Business, a division of NCR Corporation, Alpharetta, GA: NCR Small Business Serves up Superior Customer Care
Customer Service Team of the Year - Financial Services & Insurance
GOLD STEVIE WINNER:
Allianz Global Assistance, Richmond, VA: Allianz Global Assistance Customer Service Team
SILVER STEVIE WINNERS:
Fidelity Investments, Jersey City, NJ: Customer Service Team of the Year
Wells Fargo Treasury Management, San Francisco, CA: Wells Fargo Treasury Management Dedicated Client Services Team
BRONZE STEVIE WINNERS:
John Hancock Financial Services, Boston, MA: Customer Centricity - SSCC Life - J02
John Hancock Financial Services, Boston, MA: John Hancock's Rollover Education Center -- Seizing a Unique Opportunity
Customer Service Team of the Year - Hospitality and Leisure
GOLD STEVIE WINNER:
Marriott Vacations Worldwide Corporation, Orlando, FL: Marriott Vacation Club Owner Services in Salt Lake City: Focusing to increase efficiencies while reducing turnover.
BRONZE STEVIE WINNERS:
IHG, Salt Lake City, UT: IHG Executive Liaison team
IHG, Salt Lake City, U: IHG Relocation Team
Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
SoftPro, Raleigh, NC: SoftPro Customer Service Team: Going the Extra Mile
SILVER STEVIE WINNERS:
ABM Franchising Group, Canonsburg, PA: ABM Franchising Group -Support Team, Customer Service Team of the Year.
RevZilla.com, Philadelphia, PA: Gear Geeks
BRONZE STEVIE WINNERS:
Bloom Health, Minneapolis MN: The Bloom Health Advisor Team
Cisco Systems, San Jose, CA: Cisco IT's Database support service team
j2 Global® Cloud Services, Hollywood, CA: J2 Global Cloud Services Hollywood Customer Service Team
Customer Service Executive of the Year
GOLD STEVIE WINNER:
Diligent Corporation, New York, NY: Jeff Hilk, Chief Customer Officer
SILVER STEVIE WINNERS:
Capital One Investing, Seattle, WA: Bob Weintraub, Head of Customer Service
Critical Signal Technologies, Novi, MI: Jamie Lyn Jones, LLMSW, CSA, CHPE, ODCP, Vice President of Care Center Operations
Host Analytics, Redwood City, CA: Alison Holmlund, Senior Vice President, Customers for Life
Wells Fargo Treasury Management, San Francisco, CA: George Larribas, Executive Vice President, Treasury Management Client Delivery
BRONZE STEVIE WINNERS:
AT&T, Dallas, TX: Jamie Barton, Executive VP Sales and Service
Callidus Software, Dublin, CA: Ferdinand Pulido, Vice President of Customer Support