2017 Support Award Winners
Awards in all of these categories were presented at The 15th Annual American Business Awards banquet on Tuesday, June 20, 2017 at the Marriott Marquis Hotel in New York City.
Learn about the judging and awards process here.
Support Department of the Year
GOLD STEVIE WINNER:
CareerBuilder, Norcross, GA: CareerBuilder’s Transformational Journey to a SaaS Support Model
SILVER STEVIE WINNER:
Callidus Software, Dublin, CA: CallidusCloud Support: Driving SaaS Retention through Support Excellence
BRONZE STEVIE WINNERS:
Foxwoods Resort Casino, Mashantucket, CT: Polished Performance from the Environmental Services Department at Foxwoods Resort Casino
John Hancock Financial Services, Boston, MA: Embracing and building employee engagement
OptumRx, Irvine CA: OptumRx Quality Management Department
Support Team of the Year
GOLD STEVIE WINNER:
Electric Insurance Company, Beverly, MA: Agency Services Support Team
SILVER STEVIE WINNERS:
Cisco Systems, San Jose, CA: Cisco IT Database Support team enables Digitized Support Systems.
FIS, St. Petersburg, FL: FIS GRP Client Relations Center of Excellence Team
OptumRx, Irvine CA: OptumRx Quality Management Accreditations and Certifications Department
Wells Fargo Treasury Management, San Francisco, CA: Tools Team, Wells Fargo Treasury Management Client Delivery
BRONZE STEVIE WINNERS:
Acumatica, Bellevue, WA: Acumatica Worldwide Support and Services Team 2016
Callidus Software, Dublin, CA: CallidusCloud Support: Driving SaaS Retention through Support Excellence
Eleyo, St. Paul Park, MN: Leading with values: A recipe for success
John Hancock Financial Services, Boston, MA: Document Digitization, Intake, and Process Standardization
John Hancock Financial Services, Boston, MA: “I skate to where the puck is going to be, not where it has been.” – Wayne Gretzky
Safeguard, Dallas, TX: Safeguard Business Systems BAM Team
Trowbridge & Trowbridge LLC, McLean, VA: Quality Team Earns Two Certifications Tout de Suite
Support Staffer of the Year
GOLD STEVIE WINNERS:
AdCellerant, Denver, CO: Trent Lyons, Account Manager
Trowbridge & Trowbridge LLC, McLean, VA: Randy Emory, Quality Manager Shares Knowledge to Evolve Company
SILVER STEVIE WINNERS:
Translational Technologies International (TTi), Hampstead, MD: The Most Outstanding Support Staffer of the Year, Sara Schroers, Administrative Assistant
Trowbridge & Trowbridge LLC, McLean, VA: Bianca Berrios, New Operations Liason Turns Issues into Ideals
Trowbridge & Trowbridge LLC, McLean, VA: Randy Emory, New Quality Manager Manages Two New Quality Certifications
Unpakt, New York, NY: Angela Gonzalez, Unpakt Operations Manager Does It All
BRONZE STEVIE WINNERS:
CareerBuilder, Norcross, GA: Ms. Sabrina Guler, Senior Administrative Assistant
Information Builders, New York, NY: Alex Steinberg: Worldwide Customer Services, Defining Premium Support
Makovsky & Co, New York, NY: Leslie Montenegron, Executive Assistant
Makovsky & Co, New York, NY: Carlos Escobar, Manager of Facilities
Pascale Communications, Fairfield, CT: Gratia Maley, PR Associate & Writer,
Power Digital Marketing, San Diego, CA: Emily Hickey, Director of Culture & Development
Terminus, Atlanta, GA: Jessica Pachman Hults, The Terminus Protector of Productivity!
V-Suites, Farmington Hills, MI: Denise Varga, Administrative Assistant