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Ziraat Bankasi - Most Valuable Product

Gold Stevie Award Winner 2019, Click to Enter The 2022 Middle East and North Africa Stevie® Awards

Company: Ziraat Bankasi, Ankara, Turkey
Company Description: Ever since its incorporation in 1863, Ziraat Bank has secured itself a selective position among the greatest supporters of all actors taking place within the economic cycle. The Bank constantly produced value with its strategy of being a global player. Ziraat Bank has the widest banking service network in Turkey. The Bank has 1.758 branches worldwide, 24.563 employees, 7.243 ATMs.
Nomination Category: COVID-19 Response Categories
Nomination Sub Category: Most Valuable Product

Nomination Title: Ziraat Bank – Individual Covid-19 Support Loan (BTİDK)

Coronavirus (Covid-19) pandemic threatens public health globally and has spread to many countries including Turkey. Within the scope of the measures taken against possible disruptions in economic and commercial activities, Ziraat Bank prepared “Individual Covid-19 Support Loan (BTİDK)” under favorable conditions in order to finance the basic needs of both our Bank's individual customers and those who are not our Bank’s customers, who were directly or indirectly affected by the pandemic.

Taking into account the health of both our Branch colleagues and customers, BTİDK loan applications accepted only through our “www.ziraatbank.com.tr” website and “Ziraat Mobile-Campaigns” section. No other channels accepted for loan application.

Moreover, BTİDK loan was prepared for individual customers (household total) with a monthly income equal to or less than 5.000 Turkish Liras (about $550). Only one of the household / spouses is able to benefit from this loan package. Maximum loan amount for customers is 10.000 TL (≈$1.115)

The highlights of BTİDK loan are as shown below;

Monthly interest rate well below the market
Loan allocation fee below the market
Maturity between 1-36 months
Grace period of 6 months
Systematic evaluation of the customer
Current credit rules not applied and financial solvency of the applicant not checked

This BTİDK credit is not for everyone and planned only for financing payments such as food expenditures, rent, electricity, water, natural gas bills, etc.

This BTİDK loan process was very helpful during Covid-19 pandemic for our customers and those who are not our customers in both loan as a support and at the application process easiness.

Ziraat Bank applied this “Individual Covid-19 Support Loan (BTİDK)” between April 2020 and August 2020. Our customers and people who are not yet our customers loved this application process and credit during Covid-19 times.

Note: The screenshots are in Turkish because only Turkish residents can apply to this BTİDK loan and we did not make these functions in English in Ziraat Bank Internet Banking, Ziraat Mobile and our Website.