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ZIRA Arabia, Riyadh, Saudi Arabia: ZIRA AI Telco Platform

Company: ZIRA Arabia, Riyadh, The Kingdom of Saudi Arabia
Company Description: ZIRA, a leader in award-winning BSS solutions, streamlines lead-to-cash processes for telecom and media businesses. Operating in seven countries, ZIRA established its KSA office to support digital transformation and partnerships with stc, Mobily, Tawal, and Center3. With 25+ years of experience, ZIRA has empowered 50+ telecom operators across 30+ countries to launch new services and foster growth.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Award for Excellence in Innovation in Technology Industries - Organizations with 100 or More Employees
2024 Stevie Winner Nomination Title: ZIRA AI Telco Platform
  1. Provide an essay of up to 625 words describing the nominated organization's innovative achievements since July 1 2022. Describe the organization's innovative achievements in at least three (3) of the following areas: organizational management, corporate social responsibility, financial management, corporate communications, customer service, human resources and employee development, information technology, marketing, product design & development, and research & development:

    Total 621 words used.

    Overview of the ZIRA AI Telco Platform

    The ZIRA AI Telco Platform revolutionizes wholesale telecoms by combining predictive AI for accurate forecasting with generative AI for actionable insights. Purpose-built for telecom operators, the platform enables proactive strategic decisions by streamlining operations, optimizing pricing, and adapting to market changes.

    Operators can adjust routes, pricing, and traffic volume in real time, safeguarding margins and enhancing market positioning. By analyzing complex telecom data, ZIRA AI identifies growth opportunities and helps operators navigate demand fluctuations and supplier price changes, setting a new standard for proactive decision-making in telecom.

    Innovative AI Use Cases That Deliver Strategic Value

    Launched in 2024, ZIRA AI shifts telecom operators from reactive to proactive strategies. Key innovations include:

    ·      Supplier pricing trends forecast supplier prices, boost margins, identify new deal opportunities, and gain insights into partner dynamics.

    ·      Traffic insight predicts traffic flow to uncover new opportunities, optimize capacity, and enhance revenue and partner monitoring.

    ·      Routing optimization leverages voice traffic insights to anticipate supplier pricing changes, optimize routing, and maximize profitability.

    ·      Revenue trends use billing data to predict revenue and expense changes, ensuring fluctuations align with business goals.

    For instance, during peak traffic periods, ZIRA AI enables telecom operators to adjust routes and pricing in real-time, optimizing network capacity. This protects profit margins, prevents service disruptions, and ensures a seamless customer experience, enhancing market responsiveness and customer satisfaction.

    Customizable Toolkit for All Telecom Needs

    ZIRA AI is highly customizable, with a toolkit for time-series analysis tailored to the specific forecasting needs of telecom operators. This flexibility ensures the platform remains relevant as business needs evolve. ZIRA AI’s customization allows for new use cases across departments within the telecom organization. Whether optimizing pricing strategies for sales teams, improving routing for network operations, or enhancing demand forecasting for finance and supply chain teams, ZIRA AI adapts to the needs of the entire telecom.

    The platform’s predictive capabilities are enhanced through ensemble learning, which combines multiple machine-learning models to improve accuracy and robustness by leveraging the strengths of each model. ZIRA AI’s scalability ensures it can adapt to emerging technologies and market trends, keeping organizations future-proof.

    Trust, Security, and Ethical Decision-Making

    ZIRA AI is built on trust, security, and ethical decision-making. Data privacy is a priority, with the platform leveraging local generative AI to keep sensitive information secure. Unlike open-source models that expose data to third-party risks, ZIRA AI guarantees data protection and compliance.

    To address AI bias, the platform uses multiple machine-learning models with varied algorithms, counteracting potential biases from relying on a single model. This ensures fairness and reliability in insights and predictions.

    While ZIRA AI offers actionable recommendations, decision-making remains with the user. By providing guidance on the best next steps without overriding human judgment, the platform balances automation and human oversight. This combination of privacy, bias mitigation, and user empowerment creates a trustworthy and ethical AI solution for telecoms.

    Key Innovation Benefits

    ·      Real-time supplier price summaries and traffic demand recommendations reveal 19% more deal opportunities, enhancing revenue potential.

    ·      Trend analysis, previously taking 1–2 weeks per review cycle, is now delivered in real-time, enabling faster decision-making and a more agile response to market shifts, protecting margins and optimizing operations.

    ·      Analysis time is reduced by 70%, freeing employees to focus on strategic initiatives and allocate resources to high-impact areas.

    ·      Proactive routing optimizations protect margins and increase profits by up to 15%, while also contributing to termination cost reductions. This contrasts with traditional reactive routing, which typically requires 1–2 days to adjust, limiting profitability.

    Transformative Solution for the Telecom Industry

    ZIRA AI is more than a platform—it redefines AI-driven decision-making standards in wholesale telecoms. With its future-proof approach and innovative features, ZIRA AI equips operators to thrive.

     

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ZIRA AI Telco Platform
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