Dubai Culture Authority (DCA), Dubai, United Arab Emirates: DCA HR Department/ Team

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DCA Innovative HR Department Team

The DCA HR team has successfully achieved several achievements as mentioned below:

1. Achieve significant advancements in HR processes, services, and practices within the Authority by undertaking comprehensive reviews and updates of all strategies, policies, and procedures based on international HR standards. The team pursued and secured 6 HR ISO Standards and won 3 esteemed global HR awards.
    
2. Receive DCA’s internal excellence award, and the Human Capital criteria under the Dubai Government Excellence Program attained the highest score among other criteria in the DGEP awards.
    
3. Design and implement an innovative HR system and establish a thorough talent management methodology that attracts specialized professionals in diverse operational areas.
    
4. ​Increase the average training hours for employees from 18 to 30 hours per employee, boosting employee efficiency and skills by 17.45% in 2024 compared to 2023. Productivity also rose by 23% over the previous year, and overall performance improved across +20 strategic and operational HR indicators.
    
5. Realize remarkable success in executing the new organizational structure within the Authority, with 96% of employees showing a positive response. Additionally, 100% of employees were assigned to their roles effectively, and 10% received personal development plans to foster smooth implementation and enhance role integration.
    
6. Execute 98% of the communication and engagement plan, actively improving employee satisfaction levels to 93%, up from 85% previously.
    
7. Successfully reduce the grievance and complaint rate to 1%, down from 5%, and lower turnover rates from 3% to 0.06%, attributed to initiatives focused on enhancing employees' quality of life in the workplace and beyond.
    
8. Design an innovative employee journey that encompasses the entire lifecycle.
    
9. Establish a proactive and comprehensive reporting system to analyze HR data and initiate preemptive actions to engage employees, ensuring retention and turnover prevention.
    
10. Implement numerous system enhancements, including launching a smart performance and task management platform where employee tasks are logged, tracked, measured, and aligned with job roles and strategic objectives.
     
11. Advance the learning and development system, enhancing employee skills and efficiency. Performance evaluation scores improved by 15%, employee productivity increased by 23%, and training hours reached 30 per employee, placing the Authority among the top within Dubai government entities.
     
12. Launch a quality of life and job well-being program with initiatives to boost happiness, quality of life, and job well-being, contributing to a 93% job satisfaction level, reducing grievances to 1%, decreasing turnover to 0.06%, and minimizing sick leave rates to 1.04%.
     
13. Develop a human resources dashboard with interactive and intelligent insights to aid decision-making, reducing decision time by 37% and improving decision accuracy to 98%.
     
14. Enhance the Authority’s overall performance through improvements across more than 20 strategic and operational HR indicators.

15. Design a smart employee journey, introduce the smart assessment initiative for employees' competencies, talents, and skills through artificial intelligence, conduct learning and development needs assessments, and develop a smart HR dashboard. This dashboard analyzes HR data, offers live reports to top management, provides alerts, and more. Additionally, launch a smart employee platform allowing employees to access all HR services easily and intelligently.

16. Develop a talent management framework and program that enhances talent attraction and retention processes, reducing the average recruitment time to 22 days from 35 days. This program has ensured 100% business continuity, raised talent retention to nearly 99%, reduced turnover to 0.06%, improved employee productivity by 23%, and increased employee happiness to 93%