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Deloitte & Touche (M.E.), Dubai, United Arab Emirates: Tax Genie

Company: Deloitte & Touche (M.E.)
Company Description: Deloitte's uninterrupted presence in the Middle East since 1926 has contributed to the growth and advancement of the professional services industry in the region. Our presence spans across 26 offices in 15 countries and around 5,900 partners, directors and staff. With 175 years of experience, we have worked with leaders globally to build better futures, support their people, and achieve success.
Nomination Category: New Product Categories
Nomination Sub Category: Award for Innovation in Business-to-Business Services
2024 Stevie Winner Nomination Title: Tax Genie
  1. Provide an essay of up to 625 words describing the nominated innovation's concept, value, delivery, and impact since July 1 2022:

    Total 627 words used. If the word count is more than 25 words over the limit, please deduct one (1) point from your score.

    Concept

    Tax Genie 2.0, launched by Deloitte Middle East, is an innovative GenAI-driven platform designed to transform tax and legal services. With over 1000 specialized workflows, it addresses diverse requirements within tax and legal departments. These workflows help businesses operate more efficiently and navigate regulations with clarity, reflecting Deloitte's commitment to leveraging technology to enhance business operations.

    Value

    The value proposition of Tax Genie is multifaceted, with significant benefits across various business operations. The platform addresses a wide array of tax and legal matters.

    A key feature is its intelligent document upload capability, allowing users to upload non-confidential publicly available documents which the platform processes to extract relevant information, reducing manual effort and minimizing errors. Its advanced processing capabilities, powered by the ChatGPT 4 Omni model, leverage extensive knowledge of widely used tax laws and guidelines, providing clients with detailed information for informed decision-making. To ensure data security, workflows which require data uploads will show a consent pop up before being activated, asking the user to upload certain data files, and agreeing to Deloitte’s data privacy and confidentiality policy before doing so.

    The platform minimizes the need for advanced prompt engineering, offering a user-friendly interface that simplifies complex processes, making it accessible to professionals regardless of technical proficiency. Key features include robust search functionality, a "Top 20 Workflows of the Month" section, a freestyle option for dynamic queries, and two operational modes: Tuned Mode for tax-specific results and Untuned Mode for generic matters. These attributes enable users to efficiently navigate workflows, access pertinent solutions, and leverage the platform's capabilities with minimal effort.

    Delivery

    Tax Genie is characterized by its user-centric design, ease of use, and feature-rich functionality. The platform provides a service-based solution tailored to each tax and legal service line’s unique requirements, fostering strong user engagement and delivering significant operational value.

    Tax Genie is built with stringent data security measures, ensuring the integrity and protection of Deloitte’s data in compliance with contractual and regulatory requirements.

    The platform’s new workflow library allows users to access and activate workflows from a streamlined, single page. Each workflow is accompanied by clear, detailed descriptions for better understanding. The intuitive search functionality and organized categories help users quickly find and navigate the workflows they need, improving user experience and operational efficiency.

    Impact

    Since its launch, Tax Genie has significantly impacted the tax and legal services landscape by automating time-consuming processes, allowing professionals to focus on high-value activities. By reducing manual efforts and minimizing errors, the platform improves compliance and mitigates risks, contributing to better business outcomes.

    The implementation of specialized workflows highlight Deloitte’s dedication to delivering scalable and impactful solutions. Our users have reported substantial productivity improvements, with routine practices becoming more efficient. This efficiency translates to cost savings and improved bottom-line results, demonstrating the platform’s tangible business value.

    Furthermore, Tax Genie equips Deloitte’s tax and Legal users for the future by providing tools that address current problems and anticipate future advancements. This forward-thinking approach supports our practitioners in navigating an evolving business landscape, reinforcing Deloitte’s position at the forefront of innovative tax and legal solutions.

    Tax Genie empowers professionals to focus on what truly matters, complementing human expertise by automating processes and providing advanced analytical capabilities. This synergy of human insight and cutting-edge technology supports professionals in delivering impactful results.

    Conclusion.

    Tax Genie represents a significant leap in tax and legal services, highlighting Deloitte’s commitment to innovation and enhancing business operations. The platform's specialized workflows and advanced GenAI capabilities improve efficiency. Its user-centric delivery enables accessibility and ease of use, while its impact on business operations drives notable productivity and cost savings. Since its launch, Tax Genie 2.0 has set a new benchmark in the industry, empowering our practitioners to thrive in a complex and dynamic business environment

     

Attachments/Videos/Links:
Tax Genie
PDF [REDACTED FOR PUBLICATION]