Building and Maintenance Section, Abu Dhabi Customs, Abu Dhabi, United Arab Emirates: Transformative Achievements in Assets Management at Abu Dhabi Customs

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Introduction: Since 2019, Abu Dhabi Customs has embarked on a transformative journey, achieving commendable milestones in assets management. Our innovative approach has significantly contributed to organizational success, showcasing excellence in organizational and financial management while promoting innovative practices. In our commitment to quality frameworks, ISO 55001 certification was achieved by the end of 2022, followed by ISO 41001 in early 2023 to ensure the optimal operation and maintenance of Abu Dhabi Customs facilities and assets.

Types of Assets and Property Management:

• Building Assets: Oversight of physical structures,
• Customs Inspection Special Equipment “X-Ray Machines”: The main capital assets, serving as the primary defense at all “land, air, and sea” ports.
• Furniture and Appliance Assets
• Means of Transportation and Ground Equipment
• Information Technology Assets: Managed in accordance with approved information technology management processes.

Key Takeaways and Benefits of ISO 55001 and ISO 41001 Integration: Our integration of ISO 55001 “Asset Management” and ISO 41001 “Facility Management” has yielded remarkable benefits:

1. Streamlined Operations: ISO standards have optimized resource allocation, enhancing operational efficiency.
2. Enhanced Customer Satisfaction: ISO 41001 has made our services customer-centric, resulting in elevated satisfaction levels.
3. Cutting-Edge Innovation with ATFMS: In our pursuit of cutting-edge innovation, we have integrated the advanced Assets Tracking and Facilities Management System “ATFMS”. This technological advancement has revolutionized our approach to asset management, providing real-time insights and analytics. The Building and Maintenance Section has seamlessly incorporated ATFMS into our daily operations, allowing for precise monitoring of assets, streamlined maintenance schedules, and informed decision-making. The integration of ATFMS stands as a testament to our commitment to embracing advanced technologies for the optimization of assets.
4. Sustainability Achievements: Accreditation with ISO 26000 and ISO 20400 by 2023 underscores our commitment to sustainability.

Challenges and Benefits of Implementing ISO 55001 and ISO 41001: Our holistic approach to asset and property management exemplifies our commitment to operational excellence and innovation. The challenges and benefits include:

1. Strategic Asset Management Plan: A well-defined plan aligns asset management with organizational goals, optimizing utility and efficiency.
2. Annual Asset Capturing Survey: Conducting an annual survey ensures accuracy and completeness in asset data, contributing to reliable information “2022 wave – 2023 wave”.
3. Diverse Asset Management Operations:
   • Asset Inventory: A systematic tracking and maintenance approach provides a comprehensive overview of efficient management.
   • Disposal and Replacement of Assets: Structured processes prevent disruptions and ensure optimal asset use.
   • Asset Insurance Management & Claims: Critical for safeguarding against unforeseen risks and potential losses.
4. Agreed Operations Between Departments:

Impact on Government Operations:

The Building & Maintenance team played a pivotal role in orchestrating the integration, leading to:

• Operational Efficiency Boost:
  • Integration of ISO 55001 and ISO 41001
  • Resulted in heightened operational efficiency.
• Service Delivery Enhancement:
  • The alignment of asset and facility management with ISO standards directly improved service delivery.
  • Both internal processes and external customer interactions experienced positive impacts.
• Strategic Decision-Making:
  • Integration facilitated data-driven decision-making and strategic planning.
  • Real-time insights from ATFMS empowered the team to be more proactive and responsive.
• Collaborative Government Operations:
  • Fostered a collaborative environment among different departments within ADCA.
• Stevie Award Recognition:

Acknowledgment for groundbreaking implementation of ISO 55001 and ISO 41001 showcased the team's commitment to excellence.

Abu Dhabi Customs' commitment to innovation, operational excellence, and sustainability shines through our transformative approach to asset and property management. The seamless integration of diverse asset types and clear protocols between departments exemplify our dedication to setting new standards of excellence in the field. As we navigate the dynamic landscape of asset management, our unwavering commitment to innovation ensures that Abu Dhabi Customs remains a beacon of efficiency and effectiveness.

Attachments: Unfortunately, due to ADCA internal policies, specific visuals cannot be disclosed. However, the integration process, impact on efficiency, and benefits of ISO standards can be represented through contents.