Al Dhafra Region Municipality (DRM), UAE
Established in 2006, the Al Dhafra Region Municipality (DRM) is located in Madinat Zayed in the western region of Abu Dhabi and is an independent government entity with full legal capacity. The Municipality is comprised of various sections and departments and offers services for the residents of six cities, Liwa & Madinat Zayed, Marfa, Ghiathy, Silaa and Dalma Island.
In the inaugural Middle East Stevie Awards, the Al Dhafra Region Municipality won one Silver and two Bronze 2020 Stevie Awards for their innovative IT Executive, Shadi Nabil, and for their Innovation in Technology Management, Planning and Implementation for their IT Department and Enterprise GIS Implementation.
Prior to 2016, DRM’s IT Department was facing a huge turnover of staff and a low customer satisfaction rating. With the challenge to improve operationally and strategically, Shadi Nabil and her team designed a slow-but-sure strategy to improve customer satisfaction, improve partner relationships, and implement Information Security. The Enterprise GIS Platform implementation has enabled DRM Agency wide access to GIS data and has provided a highly centralized visualization, data management and data access platform.
With the most important focus on improving the customer satisfaction, improving the partner relationship, and implementing Information Security to manage the citizen’s Identity and privacy and in alignment with the government initiatives, DRM is set to achieve more in the coming years.
Al Dhafra Region Municipality Home Page
Al Dhafra Region Municipality LinkedIn
Al Dhafra Region Municipality Facebook