Abu Dhabi Customs, Abu Dhabi, United Arab Emirates: Eng. Khalid, Division Director Development and Strategic Planning & Acting Division Director Project Management

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Eng. Khalid Hasan Ali AlMarzooqi, as the Division Director of Development & Strategic Planning and as the Division Director of Project Management at Abu Dhabi Customs, has exhibited extraordinary leadership and achieved remarkable milestones. His youthful vigor and passion for tackling complex challenges underscore his suitability for the Mentor of the Year award.

1. Establishment of the Project Management Office (PMO): Eng. Khalid founded the PMO, setting international benchmarks that foster strategic alignment and continuous improvement, enhancing project management capabilities significantly.
    
2. Achieving 27 ISO Certifications: Under his leadership, Abu Dhabi Customs earned 27 ISO certifications, including ISO 9001, highlighting a steadfast commitment to excellence and quality.
    
3. Comprehensive Change Management Strategy: He implemented a strong change management strategy focusing on employee engagement, ensuring sustainable and inclusive organizational transformations aligned with strategic goals.
    
4. Implementation of Blockchain Technology: He played a pivotal role in integrating blockchain into customs operations, enhancing transparency, security, and efficiency, and positioning Abu Dhabi Customs as a technology leader.
    
5. Introduction of the Al Hosn Award: Eng. Khalid established this award to promote government framework models, encouraging competition among Abu Dhabi entities and fostering a culture of quality and innovation.
    
6. Strategic Representation in International Forums: He actively represents Abu Dhabi Customs in international forums, delivering keynotes and sharing insights on new technologies and procedures. Notable engagements include:

• World Customs Organization Global Technology Conference, Maastricht, Netherlands
   
• Digital Supply Chain Technology-Driven Value Chains Challenges Show, Dubai, UAE
   
• Global Forum on the Future of Customs, co-organized by WCO and DIAN, Colombia
   
• WCO Human Capital Management Global Conference, Brussels, Belgium

1. Development of a Comprehensive Risk Management System: Eng. Khalid established a risk management and performance reporting system, ensuring high standards like ISO 37001 and other internal government requirements, that’s indicate the amount of trust of the higher management in AbuDhabi customs to delegate Eng.Khalid to handle and kickstart project for other departments.
    
2. Harmonization of Financial Management Processes: He led the integration of  and, enhancing financial management efficiency and transparency.
    
3. Mentorship and Personal Development Initiatives: Eng. Khalid oversees mentorship programs and targeted training sessions, promoting continuous learning and professional growth within the organization, He has become an iconic figure in customs worldwide, receiving requests from various customs institutions for collaboration and guidance.
    
4. Advocacy for Cutting-Edge Technologies: He champions the implementation of advanced technologies like AI in customs operations, aligning these tools with strategic plans to enhance operational efficiency, and as the manager of the innovation team he always emphasize to promote the employees all over Abu Dhabi customs to open up their minds for new technologies and what kind of limitation that faces the customs that will be irrelevant if a technology solution was provided, that method of thinking eveauntlly lead to innovation ideas like the invincible customs and VR remote inspection which Abu Dhabi customs are the first in the world, raising awareness to other customs entities all over the world like the United State of America customs to request an official benchmark visit through the ministry of foreign affairs.
    
5. Strategic Committee Leadership: He chairs several strategic committees, including the Executive Committee, Technical Committee, and Strategic Transformation Committee, guiding organizational transformations and making critical decisions regarding.
    
6. Promotion of Continuous Improvement: His dedication to continuous improvement is evident in streamlining customs procedures using ARIS, ensuring the 2019-2024 strategic plan remains on track and directly integrating requirements into processes and policies.

Eng. Khalid's accomplishments since January 1, 2022, reflect his unwavering commitment to excellence, innovation, and strategic development. His leadership has propelled Abu Dhabi Customs to new heights, setting a precedent for future advancements in the industry