Metro Health Care, DBA Hope At Home Health Care - Female Executive of the Year

 

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Women in Business

Company: Metro Health Care,DBA Hope At Home Health Care, Southfield, MI
Company Description: The METRO team of experienced professionals offers comprehensive care services designed to help you to recover and manage changes in health which may occur after surgery, illness, or a health condition that is new or chronic. Providing home health and hospice care in and around Detroit and central Michigan.
Nomination Category: Individual Awards Categories
Nomination Sub Category: Female Executive of the Year – Consumer Services –11 to 2,500 Employees

Nomination Title: Giving Hope to Patients and Caregivers in Detroit

Describe for the judges the activities and accomplishments of the nominated executive since the beginning of July last year (up to 525 words): Text Redacted For Publication

What is a “turnaround CEO?” Someone like “Chainsaw Al” Dunlap who shamelessly engages in mass layoffs, plant closings, and accounting tricks in the single-minded pursuit of shareholder profit?

Christine Bartel is the rare turnaround CEO who rewards employees as generously as she does shareholders.

HOPE at Home Health Care, a 100-employee home health agency in Detroit, lost $6 million dollars over the last three years. Rather than declaring bankruptcy a second time in 2016, its shareholders appointed Christine.

Christine first discovered that the agency’s electronic health records software – an extremely technical matter – was configured incorrectly. Once corrected, she recovered almost $2 million in accounts receivable that would otherwise have become uncollectable for the shareholders.

Then, Christine focused on medical quality and customer satisfaction. Based on the federal government’s surveys, only 59% of patients would recommend the agency across all of 2016. However, by December of 2016, the full 100% of patients recommended the agency in the same survey.

Next, Christine expanded the agency’s higher quality out from Detroit into central Michigan, using her talent in negotiating multi-million dollar deals. This expansion allowed more patients and their families to benefit from the agency’s care.

Others in the Michigan medical community are taking note. As an executive at another medical provider recently wrote, Christine’s “professional performance has enhanced our own operations and has led to further positive client satisfaction and success.”

But success for Christine is not limited to pleasing controlling shareholders and other executives. She also gives back to her staff, who come from economically-depressed Michigan cities including Detroit and Flint. The industry norm, and their experience, is working for this agency as one of several part-time jobs to make ends meet. Christine, however, instituted innovative compensation structures that enables her staff to focus on a single job full time, and to provide employer-sponsored insurance for their families, often for the first time.

Other examples of Christine’s corporate social responsibility abound. When one employee lost her car – an event that would otherwise sideline her from working – Christine sold her an unneeded company car for $1. When another faced a large bill that her insurance would not cover, Christine trusted her to take an advance of the company’s money to perform the repair. For these reasons, wherever in the world Christine goes next, she has uplifted Michigan and its people.

Provide a brief biography of the nominated executive (up to 125 words):

Christine Bartel entered the medical field as a night dispatcher to pay for her children’s private school. After witnessing her grandparents receive poor medical care, she committed herself to improving healthcare for the elderly.

Christine then built a Denver home health company, in which she led more than 400 employees.

Christine next joined Michigan’s McLaren Homecare as its turnaround CEO, improving net income by almost 400%. She led more than 800 employees.

Christine also hosts the CBS television series Aging Independently with Christine Bartel, where she educates the elderly and their families about medical and lifestyle issues they face.

Finally, Christine gives philanthropically through the Christine Bartel Foundation.