Chargebacks911 - Monica Eaton-Cardone

Gold Stevie Award Winner 2016, Click to Enter The 2017 American Business Awards

Company: Chargebacks911, Clearwater, FL
Company Description: Founded in 2011, Chargebacks911 helps online merchants mitigate risk and optimize profitability. The company specializes in creating dynamic, agile technologies to address emerging ecommerce trends while managing more than 200 million transactions every month. Chargebacks911 is headquartered in Tampa Bay, Florida, with 350 worldwide employees and offices throughout North America, Asia and Europe.
Nomination Category: Individual Awards Categories
Nomination Sub Category: Innovator of the Year

Nomination Title: Monica Eaton-Cardone, Co-Founder and Chief Operating Officer of Chargebacks911

Describe for the judges the activities and accomplishments of the nominated woman since the beginning of July last year (up to 525 words):

Monica Eaton-Cardone is the co-founder and chief operating officer of Chargebacks911, a globally-recognized service provider for fraud prevention, risk mitigation and chargeback management (see definition of ‘chargebacks’ at .


Under Monica’s leadership, Chargebacks911 has demonstrated remarkable growth. Since July 1, 2015, the company showcased:

• 223% increase in website traffic
• 170% increase in social media followers
• 115% increase in client acquisition
• 125% increase in employees

Monica oversaw the introduction of 13 new products to the market, a 300% increase over the previous year. Additionally, the company has expanded their target market. Previously limited to large enterprise clients, Monica has helped devise new technologies to better serve merchants of all sizes. This year, Monica introduced a new client portal that facilitates three service levels:

• On-demand
• Self-service
• Fully managed


Monica and her company have already won eight industry awards for innovation in 2016, and are shortlisted for three others.

Monica’s command on the subject of credit card fraud is virtually unchallenged, and she has become the go-to resource for nearly all subjects pertaining to eCommerce sustainability. In the last 12 months, Monica has been featured in more than 75 publications from around the world, including The New York Times, Forbes, The Wall Street Journal, and Time. In addition, Monica is regularly asked to share her insight at major industry events. Monica has spoken at 12 conferences since July 2015; 4 engagements were requested earlier this year and scheduled for the remainder of 2016.

Monica’s opinions and expertise are directly influencing major industry decisions. Monica identified a loophole in payment card regulations set forth by MasterCard and Visa. Unscrupulous consumers were committing fraud at the merchants’ expense. Since making this discovery, Monica has relentlessly advocated for industry-wide change that would create a more equitable ecommerce environment. In April 2016, MasterCard updated their payment processing guidelines as a direct result of Monica’s unwavering thought leadership.


Monica Eaton-Cardone has built a company that is absolutely unique and unrivaled throughout the payments industry.

*Monica has devised an entirely new outlook on fraud prevention. While other service providers simply help merchants displace liability and minimize their responsibility, Monica’s company is the only one to help merchants actually identify the source of conflict—and resolve it.

*Chargebacks911 is the only service provider in the industry to guarantee ROI and the most profitable outcomes possible. The industry’s average success rate hovers around 21%, but Chargebacks911 guarantees a 40% win rate and often exceeds 85%.

*While other service providers operate in reactive mode, Monica encourages merchants to take a proactive approach. Chargebacks911 doesn’t rely on static technologies that quickly become outdate; rather, the company creates dynamic solutions that keep pace with constantly evolving threats. Chargebacks911 helps merchants stay one step ahead.

*Monica believes in helping merchants secure long-term sustainability, not impressive results that won’t last. Chargebacks911 is the only company that helps reduce costs, minimize risk, optimize profitability, recover revenue, improve industry relations, enhance client retention rates, and protect the brand’s reputation. This is all done with products that utilize resource-efficient, non-technical integration and are accompanied by pertinent, relevant reporting.

Provide a brief biography of the nominated woman (up to 125 words):

Monica Eaton-Cardone was appointed chief operating officer of Chargebacks911 in 2012. Since accepting the position, Monica has grown the company’s workforce to more than 350 employees and established offices throughout North America, Europe, and Asia.

Between 2012 and 2015, Chargebacks911’s revenue increased by 679%, earning the company a spot on the Inc. 5000 list for two consecutive years. As a result, Monica is an internationally-recognized executive, speaker, author, and industry leader.

Her professional success, though, is derived from her personal attributes. Monica is a dynamic and inspirational leader who values hard work, collaboration, and innovation. These personal qualities have become the company’s ethos; Monica’s employees voted her organization a national leader for company culture.