Airtel Networks Kenya - Topyster Muga

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Company: Airtel Networks Kenya Ltd, Nairobi, Kenya
Company Description: Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. Airtel Kenya is its Kenyan subsidiary and it the 2nd largest telecommunications company in Kenya offering voice, data and mobile money services.
Nomination Category: Individual Awards Categories
Nomination Sub Category: Woman of the Year - Technology

Nomination Title: Topyster Muga

Describe for the judges the activities and accomplishments of the nominated woman since the beginning of July last year (up to 525 words):

Topyster Muga (Topy) is the Head of Airtel Money - Bharti Airtel’s mobile money product at Airtel Kenya since October 2014. During her tenure, she has competently led the Airtel Money team of 30 in strategic, tactical and operational execution of Airtel Money initiatives to drive and deliver market share, revenue and profit targets in Kenya while meeting customer needs, optimising costs, complying to regulatory requirements, and managing risks.

Since July 2015, under her leadership Airtel Money has attained 83% growth in mobile money subscriptions as at end of July 2016 leading to an increase in Airtel’s mobile money market share.

In the same period, she has capably, strengthened the previously deficient Airtel Money ecosystem of retail outlets, agents, banks, businesses and merchants doubling the monthly number of transactions and tripling the monthly amount of money transacted through Airtel money.

With great passion for being at the forefront of product innovations that meet the needs of the community, Topy has led her team in expanding the use cases that Airtel Money customers can use their mobile money wallet. As a result, customers can now send money to each other’s mobile wallet, pay utility bills from the comfort of their homes or office, recharge their airtime or data bundles from their mobile money wallet, transfer money from their bank accounts to mobile money account and view their mobile money statements. She was crowned sub-Saharan IT Woman of the Year 2015 for leading the product team in developing a companion Visa card mirroring the Airtel money wallet usable in all Visa outlets domestically and internationally.

Besides growing Bharti Airtel’s Mobile Money business, as a steering committee member for formation of the Payments Association of Kenya (PAK) and the Mobile Money Association of Kenya (MMAK), she enthusiastically champions key industry evolution initiatives. One particular engagement she is actively advocating for is the mobile money interoperability aiming at lowering cost of transactions for the Kenyan consumer. This will allow customers to send money to other’s wallet regardless on the provider they are with.

With a strong passion to mentor, coach and develop others, Topy has positively influenced her team’s outlook and increased the team’s morale. Thus, attaining highest employee engagement score across all Airtel Kenya’s divisions, consistently over the last 12 months.

Topy spends time-sharing her knowledge and experience in industry forums and events. She was a keynote speaker and panelist at the May 2016 San Francisco Women In Technology Summit in Las Palmas Spain, the April 2016 Africa Business Summit at London School of Economics, the October 2015 Pink Potential Women in Technology event in Nairobi, Kenya and the September 2015 Commonwealth Telecommunications Organisation Forum in Nairobi, Kenya. She is also a mentor at Andela – a technology company operating in Kenya, Nigeria and New York that crowd sources and provides integrated software developers for companies globally.

Provide a brief biography of the nominated woman (up to 125 words):

Topyster Muga is the Head of Airtel Money at Airtel Kenya. She has 11 years’ experience in the telecommunications industry, 4 of which are in mobile money while at Vodafone Group and Bharti Airtel.

At Vodafone in London, UK, Topyster was the Principal Product Manager. For 2 years she focused on M-Pesa strategy for emerging and new markets.

In 2015, she was crowned the sub-Saharan IT Woman of the Year for leading her team in developing a companion Visa card that mirrors the mobile money wallet.

Topyster holds an MBA from INSEAD Business School where she was awarded a Nelson Mandela Scholarship. She also holds a first class honours in Bachelor of Science in IT and a Higher Diploma in Management of Information Systems.