Aflac U.S. - Teresa White
Company: Aflac, Columbus, GA
Entry Submitted By: FleishmanHillard
Company Description: Aflac is a Fortune 500 company, providing financial protection to more than 50 million people worldwide. When a policyholder or insured gets sick or hurt, Aflac pays cash benefits fairly, promptly and directly to the insured. For nearly six decades, Aflac voluntary insurance policies have given policyholders the opportunity to focus on recovery, not financial stress.
Nomination Category: Individual Awards Categories
Nomination Sub Category: Female Executive of the Year – Business Services –More Than 2,500 Employees
Nomination Title: Teresa White, president Aflac U.S.
Describe for the judges the activities and accomplishments of the nominated executive since the beginning of July last year (up to 525 words):
It was unlikely for a girl with Teresa White’s background to beat the odds. Having grown up in low-income housing and raised by a single parent, the statistics that haunt the African American community were already working against her. But Teresa did overcome the obstacles that keep so many from achieving their dreams.
Today she is a profoundly successful executive serving as president of U.S. operations for Aflac, a Fortune 500 company which employs more than 10,000 people in the United States and has revenue of nearly $23 billion.
Teresa is responsible for driving seamless strategy and execution across Aflac’s U.S. operations, including oversight and support of the company's extensive insurance distribution network of individual agents and brokers across the country.
Thanks to Teresa’s commitment to excellence, Aflac ranked No. 1 overall for life and health insurance in Fortune magazine’s World's Most Admired Companies List in 2014 and 2015. Aflac is also the number one provider of voluntary insurance at the worksite.
In 2015, Teresa led Aflac U.S. to another year of strong performance increasing direct premiums to $5.3 billion, revenues to $6 billion and pretax operating earnings to $1.1 billion.
Teresa helped implement the 2015 introduction of One Day Pay?, an industry-first initiative which has already helped more than 1 million policyholders receive benefits within one day of filing an eligible claim.
Her dedication to customer satisfaction helped Aflac Contact Centers earn J.D. Power’s Outstanding Customer Service Experience for the Live Phone Channel.
Teresa cares deeply for Aflac’s employees and helped develop the Career Success Center, a fully staffed career-counseling office. More than 580 employees have met with career counselors and nearly 34 percent of those counseled have seen their careers grow, many with promotions.
Aflac earned many accolades for its Corporate Social Responsibility programs thanks to Teresa’s emphasis on CSR. In 2016, Aflac was named one of Ethisphere Institute’s Most Ethical Companies, marking nine consecutive years of this recognition.
Teresa’s leadership impacts Aflac’s partnership with the Aflac Cancer Center in Atlanta, a partnership that has provided more than $104 million to the fight against childhood cancer.
Teresa takes her role as a mentor for women very seriously and spearheaded the Bold Moves Summer Program at Girls Incorporated in Aflac’s hometown of Columbus, Georgia. The partnership with Girls Inc. led an inaugural summer program of eight skills-building workshops for young women.
The female audience on LinkedIn, a majority male platform, is always seeking female role models so Teresa writes long-form posts regularly to mentor and inspire women in business, teaching them that success is within reach no matter the cards life has dealt.
She sees a duty to help others understand how important diversity is to the health and success of a team. Her dedication to diversity at Aflac supports a workforce that is made up of 67 percent women and 44 percent minorities. Aflac is consistently recognized as one of Black Enterprise magazine's 40 Best Companies for Diversity.
Provide a brief biography of the nominated executive (up to 125 words):
Teresa White, president of Aflac U.S., is responsible for driving seamless strategy and execution across Aflac’s U.S. operations, including oversight and support of the company's extensive insurance distribution network of individual agents and brokers across the country. In her role, she focuses on specific growth enablers, including improving and expanding distribution, focusing on product innovation, owning Aflac’s customer experience and strengthening the low cost model and has aligned sales and marketing operations in support of Aflac’s core strategy.