WNS Holdings Limited - Business Intelligence Solution – New



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Company: WNS (Holdings) Limited, Mumbai, India
Company Description: WNS (Holdings) Limited is a global Business Process Management (BPM) leader. We offer business value to 200+ clients around the world in key industry verticals,including banking and financial services,healthcare,insurance,manufacturing,media and entertainment,consulting and professional services,retail and consumer packaged goods,telecom,shipping and logistics,travel and leisure,and utilities.
Nomination Category: New Product & Service Awards Categories
Nomination Sub Category: Business Intelligence Solution – New

Nomination Title: WNS Interactive Data Enabled Analytics (IDEA) Suite of Solutions

Tell the story about this nominated product or service (up to 650 words). Describe its function, features, benefits, and sales to date:


Data analytics is today considered a critical enabler of business performance and profitability, enabling business leaders to base their decisions on data-backed insights rather than gut feel or intuition. However, the patterns and insights that data present are often not decipherable and lost in complex graphs and charts. Business users need insights that are presented in a consumable format and in a single place with simple visualizations and dashboards. They also need customized formats that take into account industry domain specific KPIs and metrics.


WNS IDEA is a suite of domain-specific solutions that helps business users apply data effectively in decision-making. It draws on the inherent strengths of WNS in analytics, technology and domain knowledge. Besides a comprehensive set of pre-built industry specific key metrics and KPIs, these solutions can accommodate metrics more specific to a client’s requirement.

The WNS IDEA suite of products is easy to deploy and is backed by state-of-the-art technology, tools and domain skills for quick customization and smooth implementation. They are based on industry BI tools such as Tableau and QlikView.


- Provides a systematic approach to analyzing complex data, from disparate platforms and multiple sources
- Allows intelligent investigation of interactions
- Unearths underlying causation
- Tracks performance of industry leading metrics
- Provides a Cloud-enabled rich graphical interactive interface

Currently, the WNS IDEA suite comprises:

Product Name Current Industry Served
Fare Audit Analytics Suite Airlines
Contact Center Insights Contact Center (All industries)
Bookings Analysis Suite Shipping & Logistics
Broker Analytics Insights Suite Insurance
Pharma Sales Insights Suite Pharmaceutical
Contact Center Insights Suite – It comes with an intelligent dashboard that is designed to enhance contact center effectiveness and performance. The dashboard effortlessly presents data from disparate sources, provides enterprise level visibility and empowers users with the flexibility to track the metrics that matter to different levels of the organizational structure for effective decision-making.

Bookings Analysis Suite – This is an interactive dashboard solution designed especially for shipping and logistics companies to track and measure bookings data and provide drill-down capability for insight generation and effective decision making. It helps narrow down analysis to bookings data by TEUs to analyze volumes, trends, bookings distribution by various metrics across geographies.

Pharma Sales Insights Suite – It is a comprehensive dashboard for specific pharma needs to track and measure key sales metrics and provide multi-level drill-down capability for granular insights. It provides a single window view for deep dive analysis of overall sales, brand and rep performance, prescriber behavior, samples performance etc. for effective decision making.

Fare Audit Analytics Suite – An intelligent dashboard with algorithm based ticket sample selection and comprehensive visualization of fare audit and revenue recovery opportunities. The interactive dashboard provides in-depth analysis on the types of violations and frequencies that helps in focusing on the main drivers of violations for quick recoveries.

Broker Analytics Insights Suite – WNS’ Broker Analytics Insights Suite provides a high level summary of key metrics and an executive view of the claims and underwriting business with snapshots of broker performance. This interactive dashboard helps provide visibility on the premium accrued from new and existing businesses along with insights into new customer acquisition and retention of existing customers.

The WNS IDEA suite provides businesses the following benefits:
- Effective decision-making using intelligent and interactive dashboards
- Centralized and convenient view of critical business information for executives
- Elimination of recurring BI and operational costs with scalable and easy-to-deploy products
- Round-the-clock monitoring support for regulatory and compliance requirements
- Facilitate identification of quick wins for developing process efficiencies and bottom-line impact