DHL Express U.S. - Sales Representative of the Year

 

 

Gold Stevie Award Winner 2017, Click to Enter The 2018 Stevie Awards for Sales and Customer Service

Company: DHL Express U.S.
Company Description: DHL Express transports urgent documents and goods reliably and on time door-to-door in more than 220 countries and territories, and operates the most comprehensive global express network. DHL Express is the global market leader and specialist in the international express market offering best in class export and import services worldwide. The logistics company for the world since 1969.
Nomination Category: Sales Awards Individual Categories
Nomination Sub Category: Sales Representative of the Year - All Other Industries

Nomination Title: RYAN DOHERTY, DHL US

Tell the story about what this nominee achieved since the beginning of July 2014 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

Ryan is a dedicated sales professional with 8+ years of providing outstanding support to clients and has been consistently recognized for his sales growth. He is an active listener with strong interpersonal skills and strives to understand client needs while delivering exceptional results. Ryan is adept at managing multiple projects simultaneously while maintaining composure and a sense of humor.

Ryan joined the DHL family in May 2013, quickly advancing through the ranks due to his tenacity and commitment to success. He was recently promoted to Senior Manager of International Sales, a leadership role within our organization. Allowing him to train, coach and mentor junior level sales executives across the New England market.

He has a strong company loyalty, supporting events with our Indy Car sponsor Ryan Hunter Ray, as well as leading our cross collaboration program with DHL couriers.

Overall, Ryan is a strong leader, an outstanding individual contributor and an asset to the DHL organization.

Shark Tank!

Ryan is always looking for a new way to prospect, and he decided why not try some Friday night television! He turned on ABC one evening and saw customers pitching their businesses to could be investors. Most of the companies were talking about looking to manufacture or produce their product off-shore. Ryan knew eventually some Boston companies would come on the show, and be doing the same. Sure enough, they did and the rest is history!

Ryan started 2016 with onboarding a new company in the Boston market. They aired on Shark Tank in December 2015. Upon watching their pitch on Shark Tank, the founders said they were headquartered in Boston, MA, and were producing all of their cards in Vietnam. Ryan had been doing some light work with them exporting, but when uncovering this information he was able to explain to them the competitive market advantages of DHL in Vietnam. Ryan has taken this customer from $0 revenue to $282,000 year to date through September 30, 2016.

This experience allowed him to understand the international boom and interest that comes from an investment on this show. With that, came a second opportunity in the Boston market, unveiled in May 2016. Ryan met with the customer, and shared his experiences with them on the amount of international interest that comes from airing on a show like Shark Tank. The customer stated that they were shipping internationally daily and thought that their international volumes would go from 3-4 shipments a day to a possible 6-7.

The customer aired on Shark Tank on May 20th, and in the first few weeks after the show they were bombarded with orders to locations they had never shipped to before. At that time, feeling overwhelmed, their current provider wasn’t able to deliver timely to many of their international customer’s locations. At that point, the customer called Ryan, and said exactly what he said would happen did, and they need DHL immediately. Ryan signed the customer up that day, and by the second week of June had on boarded the new business. In their first four months with DHL, they have averaged 15 shipments per day for a total of 1,254 export shipments.

2016 Highlights

*2016 Shipment YOY growth – 92%

*2016 Revenue YOY growth – 173%

*Achieved $1,040,900 revenue growth in 2016

*21 YTD New Acquisition Customers

*2016 Ambassadors Club Top 20%

*Created recognition programs for local sales teams

*STAR Award – Highest Quarterly Acquisition Customers

*Shark Award – Highest Quarterly Acquisition Revenue

-Please see the supporting documents and the pictures attached.