Total 627 words used. If the word count is more than 25 words over the limit, please deduct one (1) point from your score.
Enerjisa Enerji operates as Turkey’s leading company in electricity distribution, retail and customer solutions. Reaching a population of 21.9 million with more than 11 thousand employees, the Company serves 10.3 million customers within 14 provinces across 3 distribution regions.
Incorporated in 1996, Enerjisa Enerji is one of the leading players in Turkey’s emerging electricity market with its innovative and differentiated applications, efficiency and technology-focused business models for its customers. Enerjisa Enerji operates in a dynamic sector transforming with the mega trends such as digitalization, decarbonization, deregulation, decentralization, urbanization and customer centricity. Closely monitoring the future developments with a clear vision, the company focuses on value-creating opportunities with the contribution of its employees and the innovation culture.
Enerjisa Enerji works with the vision of building a better future through projects on energy efficiency, renewable energy use, digital transformation and quality education in line with its sustainability strategies. Enerjisa Enerji runs many sustainability projects to maintain its vision. In this application one of the operational projects will be presented: Energetic Flow
One Page Customer Agreement: The objective is to condense the 25 pages of the signed subscription documents and its annexes into a single page while customers must sign during their transaction.
A crucial element of the project is the ability to sign subscription contracts on a single page, which can reach up to 1.2 million annual transactions within Enerjisa operations. This has been positively communicated to us by EPDK (Energy Market Regulatory Authority) as it will be included in the Tüketici Hizmetleri Yönetmeliği – THY (Consumer Services Regulation), stating that “the entire sector should benefit from this development.”
By the end of 2024, the expected financial savings for Enerjisa alone (at current exchange rates) in areas such as paper, toner, energy, and logistics is estimated to be around 15 million Turkish Lira (approximately $440.000 annually) and industry-wide savings from 21 responsible energy retail companies are anticipated to be around 200 million Turkish Lira (approximately $6 million annually).
This Project has an effect on the entire energy sector and a game changer!
Appointment Management: Customers who intend to perform transactions at physical locations and wish to make appointments are informed that they can complete their processes online. However, for those remaining in the appointment stage for a physical transaction, they are advised that the necessary information can be entered into the system during the appointment (with fields not marked as mandatory) and will not be requested again during their visit which speeds up their processing time. The reduction in processing times has directly affected waiting times, leading to shorter durations in this area.
Digital ticket: On the day of their appointment, customers are welcomed by our queue ticket dispenser, which sends their appointment ticket via SMS as a “digital ticket,” a first in the industry.In this regard, beyond the value it adds to Enerjisa customers and the Enerjisa brand perception, it has become a project that impacts all current and future customers in the energy sector.
The primary reason for the need of this project is to shorten the processing times involved in key steps of the customer journey—namely, appointment scheduling, ticket purchasing, and subscription processes—while maximizing customer satisfaction.
Our core promise is to provide our customers with the shortest and fastest solutions possible during the time from appointment to customer send-off.
The project aims to elevate customer satisfaction levels while reducing processing and waiting times through streamlined steps, fostering the perception that the energy supply experience can be resolved quickly in collaboration with Enerjisa.
The decision to approach the project was based on the belief that the most effective way to meet this need is to optimize the fundamental journeys involved in the process and the key steps within those journeys.
Nomination Title: Energetic Flow Project
