Total 592 words used.
Since its establishment ( 1992), our municipality has been closely following all technological and innovative scientific approaches, actively using information technologies and constantly improving them in the process. With this perspective and awareness of the digital transformation taking place all over the world, it has carried out many projects related to smart city infrastructure in the early period.
Our municipality has received many awards and has been the subject of the press for all its municipal services in every period since its establishment. To mention some of the awards we received within the scope of Digital Programs/Projects;
2022: IDC CIO AWARDS “Customer Experience” 3rd prize,
2022: 2nd prize in the 10th IT Stars “Local Governments category”,
2023: Stevie MENA Awards "Award for the Innovative Use of Technology in Customer" 1st place,
2023: Türkiye Informatics Awards "E-Municipality Special Achievement Award Winner",
2023: IDC DX Summit 2023
2nd place in the "Best in Future of Operations" category,
2023: 9th Public Informatics Awards 2nd place
By recognizing the digital transformation taking place all over the world at a very early stage and concretizing it in the corporate vision, our municipality has taken its place at the top of the list of institutions with solid infrastructure. Over the years, our institution, which has been a "reference" in the public sector, especially in digital projects, has created a significant difference compared to its competitors, and has also ensured the dissemination of corporate "know-how" for the public benefit by providing "consultancy" support to the projects it wants to implement in other public institutions.
First of all, as in all our project management cycles, our corporate approach in the execution of this project is based on "governance, quality, efficiency and sustainability". In our project process;
- Establishing the project team on the basis of task sharing,
- Appointment of people who will take an active role in projects in all units of the institution (quality circles)
- Providing training,
- Receiving applied modeling training during the project development process with solution partners,
- R&D, P & D,
- Institution-wide experience with the continuous support of project teams,
- Increase in institutional capacity through continuous project development processes
The topics were implemented effectively. Management is carried out with sustainable cycles through multi-criteria decision-making methods with stakeholder contributions in the project development process.
While the project was being developed, the following indicators were achieved with the active participation of all units:
- Creating an integrated service flow with e-municipality services: 7 different scenarios ( debt, zoning status, market price inquiry, event inquiry, environmental cleaning/garbage collection information inquiry, pharmacy on duty, etc.),
- Creation of frequently asked questions (FAQ) lists: 25 Directorates, 500 FAQs, 4500 alternative questions,
- Labor performed during the software testing process: 240 man-hours (155 working days, 1086 hours),
- Contributing to the pilot process with the individual participation of the institution's staff, 750 Personnel.
Project,
- AI/Cognitive,
- Machine Learning,
- Data feed cooperation of all institution personnel during the pilot process,
- EYBS smart automation infrastructure,
- It is designed as a whole of big data management technologies.
By providing operator support to countless people at the same time, it has enabled significant labor savings. In the 19-month period from the beginning of the project, 1086 hours ~ 155 working days were saved from labor.
Defined 380 questions FAQ, 1900 alternative questions ( query ), 2800 keywords ( custom) entity ), 8500 feedback and machine learning have been greatly beneficial in delivering the services provided both between units and to the citizens who benefit from the service.
The services requested by citizens were easily met, and with correct cooperation between units , service processes became efficient, effective, accessible and transparent.
Nomination Title: (BAGBİ) ARTIFICIAL INTELLIGENCE SUPPORTED CHATBOT Project
