Total 619 words used.
The Smart Arrest Centre(SSC) initiative aims to enhance security and safety and ensure the provision of services in accordance with the global benchmark and following the international standards of quality, efficiency, and transparency by automating the Arrest system and monitoring the suspended guests movements in an intelligent manner by using AI and fully automated system as well enhancing the efficiency KPIs for all stakeholders , as the smart fully automated electronic dashboards integrated with smart chips with all the suspended for many purposes . RAK Police is committed to enhancing its customer services by aligning their services with their vision “To be the best country on the world in achieving safety and security. This initiative is implemented aligning with the strategic objective of the Ministry of Interior, which aims to ensure the provision of all administrative services, as well it was implemented for the best transparency with our customers to reserve their human rights.
Customer experience;
SSC has been designed in accordance with the global customer service practices. its feature several innovative technology aspects as they are equipped by AI using a unique customers identification that enables all the stakeholders to track the ‘Demographics data for the customers “Suspended Guests “,number of customers in each center , interactive risk assessment for direct impressions by every and each one at these centers as well as fully integration with both internal and external systems sending 6 different types of SMSs for all status from the time of check-in till the suspended will be released from the center for any legal reason to every and each concerned as follows ;first SMS once starting the Arrest process in the SSC to managers of the center, the second SMS is sent after 24 hours to the Arrest in charge and investigation chairperson , incase of any delay of the release or any next process after 36h the third SMS will be sent to the same to take an immediate action , the fourth SMS will be sent after 42h to the director general . As well a main feature of the initiative is transferring the guest's documents from paper files to a smart system by recording the data of the suspended guests, their cases, and the stages of the investigation through a smart system that allows the on-duty to view everything related to them at any time. The initiative reached very good results in increasing the security awareness KPI. [REDACTED FOR PUBLICATION]
Results and Impact:
Since the official launching of the SSC in October 2022 till October 2023 we have resulted the following;
- 24/7 availability of the SSC by availing interactive dashboards to all the internal stakeholders starting from the officer on duty to director general
- The initiative empowered the Police station to achieve100% accuracy results in releasing the suspended guests within the specific time SLA.
- Reducing the process timing for Arrest service by 25%
- Increasing employee’s efficiency by 25% by fully automating the service 100%
- Increasing security enhancement by reducing percentage of applicable Arrest based on the registered database in the system by 42%.
- Increasing the community interaction between the RAK Police and the Arrests families by sending them notifications through the system during all the service as 100% of the suspended guests’ families are notified through SMSs for more transparency adhering100% SLA
- After the great success of the project phase01within RAK Police the initiative became a benchmark locally and internationally as it was implemented within7 Police stations in collaboration with internal and external partners under Ministry of interior as well the initiative is having an intellectual property registered under reference number“1310/2022”
Reducing the received complaints for that service to“0”Zero Complaints during 2023.
Nomination Title: Smart Arrest Centre; DR. YOUSEF ABDULLA MOHAMED ABDULLA ALTENEIJI
