Department of Health, Abu Dhabi - Excellence in Innovation in Health Care Industries
Company: Department of Health, Abu Dhabi
Company Description: Department of health of Abu Dhabi is the regulator and overall responsible organization for healthcare and life science in the emirate of Abu Dhabi. it has two main entities under one chairman, the department of health and the abu dhabi public health center. the organization ensure the care provided for its 3 million population is of the highest caliber and drive the overall healthcare strategy.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Award for Excellence in Innovation in Health Care Industries - Organizations with 100 or More Employees
Nomination Title: Muashir Healthcare Ranking – An innovative healthcare services evaluation and monitoring framework
The Department of Health in Abu Dhabi (DoH) is the responsible body that regulates all healthcare providers to ensure high quality, sustainability and accessible care to about 3 million population. DoH had developedMuashir-Abu Dhabi Healthcare Quality Index, an innovative, comprehensive quality monitoring programme and first of its kind in the MENA region.Muashirfocuses on continuous quality improvements, patient centricity and healthcare providers engagement.
Muashir objectives:
To promote continuous quality improvements and patient safety
To improve patient experience and public trust
To higher standards of healthcare and recognizes excellence in quality
To enhance transparency and accountability to healthcare providers.
Muashir is a scientific-base framework that was co-created with the healthcare providers and is aligned with international best practices. Muashir is unique in its comprehensiveness of measuring quality over multiple dimensions that addresses the major quality domains measured globally including; effectiveness, efficiency, centricity, timeliness of care, sustainability, and credibility. The framework started in 2014 with the establishment of “Jawda” quality indicators. Gradually it expanded over the past years to include more measures and dimensions to address the priorities of Abu Dhabi population and ensures continuous quality improvements and sustainability.
Muashir was fully announce in 2018 with nine dimensions:
The Clinical Care OutcomesEnsure patient safety and the effectiveness of the treatment provided to the patient while considering the complexity and patient volume seen by the hospital.
Patient voiceinvestigating medical errors to ensure patient rights are preserved and reducing medical errors
Patient HappinessMeasuring the patient’s experience throughout their treatment journey by monitoring access to healthservices and the patient satisfaction
Correct ClaimsEnsure that the services provided to the patients are properly documented and claimed
Research & InnovationEncourage health facilities to research and be innovative, in order to improve quality, patient safety , and patients experience
Healthcare Regulations AssuranceEnsure the patient safety and hospitals’ readiness to serve the patient within the best international standards
StaffHappinessEnsuring happiness of the medical staff would allow them to provide higher quality medical services, resulting in better healthcare outcomes for the patient.
Safe workplaceProviding a safe environment for the patients, their attendants and medical staff
Quality Assurance CertificateEnsure patient safety by assuring the accuracy of quality data reported by the healthcare provider
To ensure its validity and credibility, Muashir was reviewed by multiple recognized organizations in academia and quality. The methodology was reviewed by multiple statisticians from elite universities in UAE. The framework was reviewed and appraised by CQC in UK, method analytics (UK), and GIRFT (UK) and other international consultants.
Muashir is applicable to all healthcare providers in Abu Dhabi, public and private. It had a great impact in improving the quality culture and changing mindsets of healthcare provideers. They were engaged at the different stages of developingMuashirframework. They were consulted for best practices and trained to maximise quality improvements efforts. Although data exists within DoH, the healthcare providers submit their own data in regular basis to give them ownership of the improvements. Since the implementation of Index, there has been immediate and med-term impact, including:
1%improvements in achieving target time for seeing a doctor at emergency department
48%reduction in number of cardiac arrest cases outside the critical areas
13%reduction in number of unplannedreadmissions for Pneumonia
6%reduction in rate of Neonatal Mortality
2.2%Improvements in the rate of compliance to claims documentation (Correct Claims dimension)
1.4%Improvementsin the rate of compliance to quality standards and regulations (Healthcare Regulations Assurance dimension)
8%Improvementsin the rate of compliance to health and safety (Healthcare Safe Workplace dimension)
0.3%Improvementsin the rate of Healthcare Staff Happiness
1.8%Improvementsin the rate of Inpatient happiness
0.1%Improvementsin the rate of Outpatient happiness
11%Reduction in medical error cases