SIDF - Innovation in Business Information or Application Websites

Company: Saudi Industrial Development Fund (SIDF)
Company Description: Saudi Industrial Development Fund (SIDF) was established in 1974G as a government financial institution to realize the objectives, policies, and programs of industrial development in Saudi Arabia. Such objectives are aimed at supporting the private sector in various industrial fields, financing and developing the industrial sector in conjunction with government entities.
Nomination Category: Web Site Categories
Nomination Sub Category: Award for Innovation in Business Information or Application Websites

Nomination Title: Tamkeen Application

Provide the date on which this nominated site was first published: 12 May 2019

The investor empowerment system aims to empower the private sector or the industrial investor in the Kingdom of Saudi Arabia by improving the customer experience, raising the quality of procedures, and providing services and products with efficiency, speed and transparency that meet the needs of the industrial market. Among the most important features that have been launched: is the completion of loan procedures, the launch of the electronic loan and the application of smart phones.

The project is the automation of industrial loan life cycle business procedures (Tamkeen), which starts from application submission to disbursement of payments. In addition to the procedures for post-lending services in order to speed up and improve the level of service and ease of tracking requests through full automation of the basic and subsidiary operations through the system. SAP systems solutions have been used in Customer Relationship Management (CRM), Business Process Management (BPM-XL), Lending Management System (CML) and Business Intelligence (BIBO) in addition to voice interaction and automated response.

One of the most important impacts generated by this project is the creation and increase of job opportunities, the rate of Saudization of jobs, the development and increase of the GDP of the Kingdom of Saudi Arabia, which leads to the achievement of one of the Saudi Vision 2030 program, which is the National Industry Development and Logistics Program (NIDLP), and the achievement of part of the objectives of the Industrial Fund.in addition to national priorities of the economic and industrial development of the Kingdom of Saudi Arabia in addition to achieving digital transformation.

The following are the most prominent features of the nomination:

1. Ease of use, simple design and interaction with the user, where the experience of the beneficiary and the user was taken into account when designing the entire loan life cycle, which starts from the application submission to the disbursement of payments. In addition to post-lending services procedures.
2. Improved 60% less time to process loan applications and 70% less time for loan disbursements.
3. Realizing the vision of the Kingdom of Saudi Arabia 2030 through the financial empowerment of the National Industry Development and Logistics Program for the industrial, mining, energy and logistics sectors, and achieving the digital transformation initiative through the National Transformation Program 2020 through this service.
4. Development and increase of the Saudi Arabian GDP.
5. Creating and increasing job opportunities and the rate of localization of jobs.
6. The percentage of customer satisfaction with the service is 3.98 out of 5.00 (target 2.5)
7. Approved loans amounted to more than 10 billion Saudi riyals.
8. Direct linking and integration of data with government and private agencies and ministries and real-time verification of data and their validity to speed up the approval process through the Governmental Integration Channel (GSB) through the government dealings program (Yesser), where the integration was done with 55 entities with 160 services.
9. Achievement and alignment with the United Nations' sustainable development goals.
10. Replace more than 70 internal applications with a unified and integrated platform to achieve the objectives of SIDFand align business and technology transformation where SAP systems solutions were used.
11. Statistical reports and performance indicators where a decision was made for 154 initial requests, 106 loan requests received, 251 loan disbursement requests completed, 25 loan review requests completed
12- More than 100 e-contracts has been signed.
13- More than 30 e-order notes have been signed.

By the deployment of the new solution, the clientare able to accomplish their task by working remotely in this COVID situation, without any impact on the deliverables and commitments towards the Vision 2030 goals and NDP Programs.

Optionally, you may list creative and production credits for your work - a list of the people and organizations that contributed to its development:

Creative Credits
Business models which allow financial services providers to develop new strategic value-creation or profit models
Service or product offerings that improve the customer experience and support the digital strategy of financial services providers
Initiatives of financial services providers in order to increase operational efficiencies or save costs
Adoption of technologies that improve operations of financial services providers

Production Credits
Provision of the single window platform for all the Project related assignment .
Seamless integration between Client Portal and the User Portal.
CRM & Customer interactive active integration with the main systems .
Because it address all our issues and provides us a robust and seamless integrated system , with the usage of the World class SAP system.

List of people:

-PMO
-IT Dep
-Implementation Partner
-Business Users
-Security Team
-Hardware Support team