Company: Cigniti Technologies
Company Description: Cigniti Technologies is a global leader in providing AI-driven, IP-led strategic digital assurance, software quality engineering, software testing, automation and consulting services. The AI-led digital engineering services of Cigniti covers Data engineering services, Software product and Digital platform engineering, AI and ML engineering services and Blockchain development.
Nomination Category: Individual Professional Categories
Nomination Sub Category: Most Innovative Technology Leader of the Year
 Nomination Title: Hanan Huwair, Executive Director – Technology (TECOM and DHAM), TECOM Group
- Provide an essay of up to 625 words describing the innovative activities and achievements of the nominated individual since 1 July, 2022:
Total 623 words used.
Hanan Huwair is a visionary technology leader who pioneered innovation at Dubai Holding Asset Management (DHAM) and TECOM Group PJSC, positioning the IT department as a strategic business enabler. With over 15 years of technology leadership, Hanan has driven digital transformation and redefined it through her groundbreaking adoption of AI, data intelligence, and smart technologies across TECOM’s 10 business districts and 19 residential communities. Her initiatives have empowered over 124,000 professionals, 11,000 business clients, and 150,000 residents by enhancing operational efficiency, customer experience, and sustainable growth.
From launching predictive analytics that optimizes asset maintenance to integrating generative AI that enhances marketing and lead generation, Hanan’s focus on advanced technology adoption has built a scalable, future-ready infrastructure.
Her 2025 digital roadmap leverages AI-driven insights and a forward-looking vision to establish TECOM as a leader in tech innovation, with transformative results in tenant experience, talent acquisition, and smart operational tools. Hanan’s unwavering commitment to fostering digital innovation has made her a key force in reshaping TECOM’s technological landscape.
Achievements in 2023-2024
Hanan has led several transformative projects that have driven significant efficiencies, savings, and new business opportunities. Key highlights include:
- AI-Enhanced Lead Generation: Leveraging advanced AI, Hanan optimized lead generation and nurturing for DHAM, enabling data-driven prioritization of high-conversion leads and faster resolution of incoming inquiries. This strategic AI deployment enhanced sales, streamlined customer service operations, and provided agents with instant access to critical resources.
- Smart Deep Learning Sensors: Implemented AI-powered deep learning sensors for robust footfall analytics, enabling precise visitor demographics, dwell time analysis, occupancy monitoring, and behavior insights. This solution empowered TECOM with data to optimize decision-making, enhance customer experience, and improve operational efficiency across its extensive portfolio.
- Generative AI in Digital Marketing: Hanan spearheaded the integration of generative AI tools, automating content creation, website optimization, and customer engagement strategies. These enhancements improved operational agility, reduced costs, and amplified TECOM’s digital marketing effectiveness.
- AI Talent Acquisition: Hanan developed an AI-driven talent acquisition platform, streamlining candidate matching, fostering collaboration among HR teams, and diversifying talent pipelines. This tool has significantly reduced recruitment costs while bolstering the group’s talent strategy.
- Continuous Exploration in AI: Hanan remains committed to pioneering new AI applications, including predictive maintenance for extending asset life and leveraging predictive analytics to monitor and benchmark real estate prices, adding value through proactive market insights.
Additional impact-driven initiatives:
- Resident Digital Portal: Hanan’s team enhanced a resident-focused portal that introduced online rent payments, lease renewals, and digitized resident services, advancing TECOM’s digital transformation and service accessibility.
- Freelancer Marketplace: She initiated an online marketplace for freelancers, promoting entrepreneurship within TECOM’s business districts and creating valuable business opportunities for talent in Dubai’s innovation ecosystem.
- Onboarding Digitization: By digitizing end-to-end onboarding for new businesses and freelancers, Hanan improved transparency, accelerated customer onboarding, and increased TECOM’s business integration capabilities.
- Centralized Real Estate Solution: Delivered a centralized property management system, standardizing lease records, transactions, billing, and property inventory management, and establishing a financially precise and auditable solution for the TECOM portfolio.
Nakheel Migration
Hanan’s team executed the seamless integration of Nakheel Properties into Dubai Holding, managing complex technical migration and harmonizing extensive residential, retail, and commercial workflows without disrupting end-user services. This project underscored her strategic and technical acumen.
Awards and Recognitions
Hanan’s exceptional contributions have earned her industry acclaim, including the “IT Catalyst for Women in IT” from the Global CIO Forum and the “Women in IT & Business Award” from the International Data Corporation (IDC).
Thought Leadership
A respected voice in the technology industry, Hanan has shared her expertise at high-profile events, including FITS 2022, the Women of Tomorrow Summit, and Women in Tech. Most recently, she participated in panel discussions at GITEX, where she reinforced her position as a technology innovator and role model.
| Attachments/Videos/Links: |
|---|
|
