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Turk Telekom Mobile Online Services Website

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service

Company: Turk Telekom, Istanbul, Turkey
Company Description: Turk Telekom, with 176 years of long-standing history, is the first integrated Telco company of Turkey. Türk Telekom adopted a "customer oriented" integrated structure in order to respond to the rapidly changing communication and technology needs of customers in the most powerful way while unifying Turk Telekom, Avea and TTNET under the single umbrella of "Türk Telekom" brand as of January 2016.
Nomination Category: Website Categories
Nomination Sub Category: Telecommunications

Nomination Title: Turk Telekom Mobile Online Services Website

When was this site or blog first published? This site first published in 2008.

Briefly describe this entry’s communications objectives and how it met those objectives (up to 200 words):

Turk Telekom Mobile, Web Online Services enable customers to perform actions related to their mobile lines. Customers can reach their own account’s menu without any additional action by using a tablet, mobile phone or PC through a responsive page design. They can also find special financial and nonfinancial services. After login, customers have their own menu according to the customer segment.

Moreover, there are special offers for customers according to their segment as an additional feature after login. User can dial *952# to request a pin number to login to website which allows them to login easily and safely.

Customers can also use the guest menu without having to login. This menu includes bill payment, top ups, E-bill transactions.

Menus in channel:

Dashboard >> User can access to all usage information and details
Billing Info >> Bill Details, Summary of usage, bill services
Payment Services >> Make bill payment, Reload & Mobile Payment details
Tariffs and Packages >> Change tariffs and learn details of packages, Packages sales


Profile Management
Other Services
Line details
Network services
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List the appropriate creative and production credits for this entry:

Today, this website reached 92 Million TL (23 Million Euros) revenue, 95 Million transactions and 81 Million TL bill payments per year.

There are several different segments and MVNOs that uses this same infrastructure where it allows them to experience a personalized or segmented journey.