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Tata Consultancy Services - HR Team of the Year

Gold Stevie Award Winner 2018, Click to Enter The 2019 International Business Awards

Company: Tata Consultancy Services (TCS)
Company Description: TCS is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. A part of the Tata group, India’s largest industrial conglomerate, TCS has more than 3,50,000 of the world’s best-trained consultants in 60 countries. TCS generated consolidated revenues of $16.5 Bn for year ended March 31, 2016
Nomination Category: Human Resources Categories
Nomination Sub Category: Human Resources Team of the Year

Nomination Title: Talent Development interventions for the reimagined workspace

Tell the story about what this nominated team has achieved since 1 January 2017 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms.

Overview:

The 4th industrial revolution has just begun with a slew of emerging technologies such as 3D printing, quantum computing, self-driving vehicles, AI etc. At this stage, development of talent to meet the changing face of the altered workplace has been the top priority for TCS. The philosophy of hiring for new skills and firing old ones is neither a sustainable model nor one that aligns to the TCS values.

Also, the BPS space is unique as it recruits people from graduate streams like Science & Commerce from semi-urban areas; most associates have limited technical knowledge and very basic technical skills. The up-skilling thus needs to be inclusive and agile. The mantra defined by the Talent Development function towards addressing this is – Anytime-Anywhere-Anyone-Anymode-Anything learning. (Artifact 1)This is supported by the blended learning platform. (Artifact 2)These have ensured the organization achieves some unique milestones such as cost effective but quality intake, leadership pipeline, readiness for future competencies in the learning journey.

Initial Learning Program on HLP

Initial Learning Program (ILP) trains fresh graduates from all over India including remote locations about TCS values, information security, safety etc. and helps assimilate them into the workplace culture. The course resides on a new-age learning management tool – Hybrid Learning Platform (HLP) which enables a seamless integration between classroom learning, self-paced learning and assessment & governance. (Artifact 3)

Competency Health Index

TCS being a role based organization focuses on the competencies required for each role. This enables reaching the strategic goals of the organization. The competencies required in each role are governed in terms of –Behavior, Domain and Process- Behavior/ Domain/ Process Health Index (BHI/ DHI/ PHI). (Artifact 4)

In addition to the above, Digital Competence was introduced in FY18.

The strength of an organization today is its Digital Quotient (DQ). Given that, a basic web based module called Digital 5 Forces (D5F) was launched as a curiosity appetizer. In the next phase, courses on digital competencies such as SQL, UNIX, Statistics & analysis and Data Science were launched across TCS BPS. (Artifact 5)

An indigenous game based platformFresco Play – supplemented with courses on cloud, data science, DevOps, robotics, automation, Block Chain, IoT, etc. was launched in a sandbox environment. (Artifact 6)

Value centric mindset

To make a shift from being a process-centric to a value-centric organization TCS-BPS embarked on a transformational journey through “Starburst – The World of Value Creators”. The workshop was a critical intervention to bring about the mindset change, especially in the process driven environment of BPS. (Artifact 7)

To enable a smooth transition into the new performance enablement system and help in driving high-performance culture across the organization, a program called Velocity 3.0 for all leaders in the organization was launched. (Artifact 8)

Other New Age Behavioral Competencies being delivered include Eclectic Thinking and Intrapreneurship. (Artifact 9)

Special Interventions

TCS is part of the Tata Affirmative Action Program (TAAP), which focuses on positive discrimination by helping the underprivileged strata become employable. (Artifact 10)

TCS Academic Interface Program (AIP) works closely with academic institutions to introduce BPS-customised graduate courses in the university curriculum. This enables students become job ready for the BPS industry. (Artifact 11)

Train & deploy was introduced to organically build skills and cross-train while alleviating the external hiring costs by leveraging the internal knowledge & experience. (Artifact 12)

The greatest challenge of industry leaders is managing people. TCS pre-empted these challenges by coaching & mentoring leaders in line with the industry forecasts.

1st cohort: Executive /Systemic Coaching for leaders
2nd cohort: Currently being launched.

Design Thinking certification workshops were conducted with the objective of developing the practice of thinking like a designer in both every day and complex situations, to eventually help build an organization that innovates. (Artifact 13)

In bullet-list form, briefly summarize up to ten (10) accomplishments of the nominated team since the beginning of 2017 (up to 150 words).

-61000+ associates completed the D5F training and 26,500+ associates acquired minimum 1 digital competency.

-Executive Coaching for 164 leaders, clocking 934 hours. 26% women leaders mentored clocking 20,000+ hours.

The pilot data on RoE indicated 28% associates had a positive contribution -~$63,750 client saving through improvement on process
~$270,000 of additional business

-Train & deploy model helped up-skilling for future requirements while saving $600,000+ in terms of wage and hiring costs.

-1300+ students trained under TAAP initiative joined TCS, improvement of 17% since inception of the initiative and 8% improvement from FY17.

-500+ students joined TCS through AIP this year.

-Reduction of the 21-day program to 11 days through design thinking and HLP, improving effectiveness through better governance and measurement capability. In FY18, 7300+ new joiners were trained with a 98% conversion rate.

-Cost of HLP:$100,000|Benefit:$4,949,000