Sykes Enterprises - Lifetime Achievement Award
Company: Sykes Enterprises, Incorporated, Tampa, FL, USA
Company Description: A leading provider of multichannel demand generation and customer engagementservices for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digitalmarketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey.
Nomination Category: Management Categories
Nomination Sub Category: Lifetime Achievement Award - Business Services Industries
Nomination Title: Charles “Chuck” Sykes, President, Chief Executive Officer
Tell the story about what this nominee has achieved over the course of his or her career.
As a mechanical engineering major at North Carolina State University, Chuck Sykes knew he loved building and fixing things, so it was natural that his first job after graduation would be working as a technical installer. In the 32 years since, he has applied that passion to building both his business and community, working from the local to the global stage — always with a focus on service.
Though his first employer was the customer and technical support services company founded by his father, John Sykes, in 1977, Chuck worked his way up through the ranks, gaining valuable experience along the way. He served in various roles, from administrative operations to junior sales representative, eventually becoming General Manager of the Americas and then COO in 2003.
When Chuck was named President and CEO in 2004, Sykes Enterprises, Incorporated, was a publicly traded global company specializing in providing outsourced customer care services to the world’s leading brands. Chuck built on that foundation to increase revenues by 340 percent — to $1.58 billion — and grow the workforce from 17,130 employees to over55,000 globally. He also expanded the global footprint from 35 to 79 customer engagement centers, including 28 in the U.S. and 25 in 10 countries around the globe.
Drawing from his technical background, Chuck is positioning SYKES for the future by embracing the digital transformation and generational shifts challenging all companies today.
In recent years, he led strategic acquisitions to broaden the company’s business model through expertise in digital marketing and home-based agent services, two rapidly growing industry segments. These capabilities enable SYKES to offer its clients a seamless suite of services that reach across the entire customer experience, from demand generation and sales conversion to service. With 4,900 home-based agents across North America, SYKES adds the ability to scale rapidly to meet client needs, whileproviding the flexibility today’s workforce craves.
From his native North Carolina to SYKES headquarters in Tampa, Florida, to its locations around the world, Chuck’s business leadership and dedication to community service are well-recognized. In 2011, the area’s business executives voted Chuck Tampa Bay’s Top Business Leader in the annual Tampa Bay Times survey, “earning a rare reputation as a big-picture guy with an engineer-trained flair for process and detail.” In 2014, he was selected as a member of the North Carolina State Engineering Hall of Fame, and inducted to the Tampa Bay Business Hall of Fame by the Florida Council on Economic Education. In addition to chairing regional economic development organizations and charity initiatives, Chuck is an active board member of several national and local organizations. Through his encouragement, SYKES centers outside the U.S. provide nonprofit training programs to help people develop business, English, technology and life skills.
Chuck’s own words convey an attitude of humility, a trait that nurtures trust in SYKES employees and clients alike: “I take my job very, very seriously as CEO of the company, but I do not take myself seriously. I feel a sense of conveying respect to everyone. I don’t care what you do in life. Every person is someone who deserves respect.”
In bullet-list form, briefly summarize up to ten (10) of the chief accomplishments of the nominee over the course of his or her career.
-Increased company revenues by 340 percent from when he was appointed CEO in 2004 to 2017
-Increased the number of employees from 17,310 to 55,000+
-Voted Tampa Bay’s Top Business Leader in the 2011 annual Tampa Bay Times survey
-Member of the North Carolina State Engineering Hall of Fame
-Inducted in the Tampa Bay Business Hall of Fame by the Florida Council on Economic Education
-Co-Founder of Rays2020 – an initiative to bring the Tampa Bay Rays back to Hillsborough County
-On the Board of Directors for Junior Achievement
-On the Board of Directors for Feeding Tampa Bay
-Tampa Bay Partnership Chairman
-Awarded the 2016 H.L. Culbreath Jr. Profile Award for his positive impact within the greater Tampa Community