Qless - Company of the Year
Company: QLess, Inc., Pasadena, CA, USA
Company Description: QLess eliminates standing in line by letting people use their phones to enter a virtual line, roam freely while they wait, then receive a call or text when their turn arrives. QLess has saved more than 80 million people on 6 continents over 3,000 years of waiting at DMVs, healthcare providers, Fortune 500 retail stores, colleges, and everywhere people wait.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Computer Services - Small
Nomination Title: QLess
Tell the story about what this nominated organization has achieved since 1 January 2017 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms.
While Dr. Alex Bäcker was stuck standing in line at a Southern California theme park with his family, he pondered if there was a better way to wait.
From that experience, QLess was born.
A custom dating back to ancient Egypt, the average American spends two years of life waiting in line. Likewise, businesses lose up to 50% of prospective customers who walk-away while waiting in line.
Founded by a team of entrepreneurs from MIT, Caltech, McKinsey, and Yahoo with four successful startups under their belts, the QLess mission addresses the mutual problem of wasted time and lost business.
QLess technology eliminates standing in line by allowing consumers to enter a virtual line via mobile device, web browser, or an on-site kiosk. After setting an appointment, consumers are able to spend their time freely, receiving regular updates via phone or text when their turn for service arrives. By connecting interactively with customers, QLess allows users to request more time, leave a line, or request status updates at any time in the customer journey.
As a Software-as-a-Service, our technology is available from any device with Internet or cellular access; it does not require special-purpose hardware or software installation.
At this writing, over 126 million people across six continents have been liberated from standing in line, an increase of over 53 million over last year, more than ever in our history. QLess services any place where people often have to wait, such as at government agencies, motor vehicle offices, doctors’ offices, hospitals, colleges and universities, retail stores, ports and theme parks.
With 99% user satisfaction and our location retention rate at greater than 100%, meaning clients keep adding locations, QLess concluded its 26th consecutive quarter of year-over-year growth at an average of over 200% annual growth.
Since January 2017, QLess grew its customer base by more than 50%, an impressive feat for a company that celebrated its 11th birthday this year. Signature new accounts include Walmart, Office Depot, the NYC Department of Investigations, Kaiser Permanente, AAA, Boston Public Schools, the Chicago Cubs, the City of Hollywood and Detroit, among many others, from an urgent care in Alaska to a college in Tasmania.
The company continued to innovate in 2017 by completing over 200 improvements and innovations. Our iOS & Android apps, which allow users to join a mobile queue and monitor their place in line in real time, now boast many locations in each major US metro. Incredibly, the app has received an average of 4.9 stars out of 5 in the App Store. A sample of our customer reviews:
“Best app. Ever. This is the best app I have ever used. It saved a lot of time.”
“QLess app Rocks. Best innovation ever!”
“Never wait in line again!”
“Awesome – amazing got right in and right out!”
The company signed a strategic partnership with Palisades Growth by closing a multi-million dollar financing round.
QLess has been widely featured in the press by the Wall Street Journal, Wired, Time Magazine, Fast Company, CNNMoney, BBC News, Huffington Post, CNET, and Entrepreneur Magazine.
In bullet-list form, briefly summarize up to ten (10) of the chief accomplishments of this organization since the beginning of 2017 (up to 150 words).
- Saved 100+ million people more time from waiting in line than all recorded history.
- Our iOS app, which allows users to join a line remotely and monitor their wait in real time, received 4.9 out of 5 stars.
- Re-architected our platform, achieving 100% uptime for an entire quarter for the first time ever.
- Grew our customer base by the largest amount ever.
- Closed $6M financing, more than in the entire company history put together.
- Invested 100% of revenues toward our vision of a world without waiting in line.
- Made our platform Java-free, bringing it to millions of more devices.
- Maintained an average net revenue retention over the last three years of 100%.
- Hired an experienced CFO out of Goldman Sachs, Citigroup, Symantec, OpenX, and Blackline.
- Achieved 5-star reviews for our government agency clients!
f the following measures of success, which ONE do you want the judges to most appreciate about your organization's story of achievement since the beginning of 2017? Overall Innovation