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M800 Communication SDK Suite

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service

Company: M800 Limited, Hong Kong
Company Description: Founded in 2007 with headquarters in Hong Kong, M800 is a leading CPaaS provider that provides a cloud-based application layer that runs through our global distributed network infrastructure, allowing businesses to quickly and easily integrate carrier-grade quality of calling, texting, and other real-time communication functions.
Nomination Category: Products & Product Management Categories
Nomination Sub Category: Best New Product or Service of the Year - Software - Platform as a Service

Nomination Title: M800 Communication SDK Suite

Tell the story about this nominated product or service (up to 650 words). Describe its function, features, benefits, and performance to date.

Product Introduction

The M800 Communication SDK Suite is a full-fledged communication solution that is built upon our technology and global network infrastructure, and supported with our strict service quality and guaranteed SLA.

The suite is suitable for businesses that want to add communication layers on top of their mobile and IoT applications. Businesses that sign up for M800 Communication SDK Suite get the full features while having the option to select which features they would like to use by simply “switching on or off” accordingly.

The SDK suite contains 5 major SDKs

Voice & Video API/ SDK
Instant Messaging SDK/ API
Conference Call SDK
Verification SDK
Contact Management SDK

Key Product Innovation & Benefits

M800 strength in technology and network infrastructure has convinced many top international brands to switch to our Communication SDK Suite. These companies work with us because they are confident on our focus on high quality and security based on our global distribution network.

In order meet the challenges of network performance, M800 has been investing in multiple PoPs around the world. As of today, we have built 20 Point of Presences (POP) across Asia-Pacific, the United States and Europe. Our POPs contain Session Border Controller (SBC), Content Delivery Network (CDN), Instant Messaging Server (MIMS), User Management Server (MUMS), and other servers.

Our platform is developed in-house and enhanced with intelligent global routing technology that optimizes call quality around the world.This patented technology boosts call-routing accuracy, minimizes latency and provides real-time system monitoring to ensure performance quality and service transparency.

Our commitment is to ensure minimal downtime, continuity of network services and continuous real-time analysis of user behavior for fraud monitoring and prevention. We are PCI compliant and over a third of our clients include banks and financial institutions - a proof of our commitment on the high level of security enforced.

Taking a notch further on quality, M800 provides 24/7 support to our clients. We provide a multi-layer system monitoring to quickly identify emerging threats where we can easily and instantly be alerted and have readily available backup solutions for any inconsistency.

Apart from that, our SDK communication suite offers a low CAPEX model while still achieving the premium quality for their communication needs, and development time are cut from months or more to just weeks or days.

Current Projects

To-date, M800 SDK suite is being deployed into both apps and top IoT devices. Amongst them, we are working with a top car manufacturer in China to empower their cars with communication features. The features include powering up the car for communication directly from the car (voice calls, SMS). Advancement to this partnership include

Car security services

Send IM/SMS notifications to the owner and trigger a call to the police station when the vehicle is stolen.
Real-time vehicle health monitoring notifications
Send out IM/SMS notifications when in need of car servicing or maintenance.
Speed control notification
Send IM/SMS notifications to the parents if they want to monitor in real-time the driving speed of their children.

Emergency notification
When a car meets an accident, the difference in the network’s wavelength captured by M800 Communication SDK Suite will activate a distress call and trigger a notification, sending the nearest hospital or police station the exact position of the car.

M800 is also working with a global security surveillance manufacturer in enhancing the features of their security devices for the US and European markets. This device will support a full-duplex conversation which enables real-time bi-directional video call for the doorbell phone system while also alerting homeowners when capturing unwanted movements by trespassers.

M800 also has other clients like the connected kids’ wearables which act as a smart monitoring for children’s whereabouts. Another notable client, M800 is working with an online video content provider for creating a new set-top box which integrates with IP communication services to have more value added services for their customers.

In bullet-list form, briefly summarize up to ten (10) of the chief features and benefits of the nominated product or service.

-Supports both voice & video calls which are optimized through intelligent global routing technology.
-Full featured instant messaging, including file and media sharing.
-Supports group call.
-Supports 4 different industry standard verification methods in both voice and SMS verification (MT, MO, SMS an IVR).
-Intelligent contact management that routes the incoming call intelligently to the corresponding agent, department or service provider according to caller's location or online activities.
-Cost effective with low CAPEX. M800’s global distributed network allows businesses that partner with us to enjoy premium quality for their communication needs without the need of investing heavily on their own.
-Fast time-to-market cutting time from months or more to just weeks or days for implementation and integration.
-High level security through real-time analysis of user behaviour for fraud monitoring and prevention.
-24/7 Support, maintenance and continuous upgrades.
-Understanding of users’ behaviour for CRM purposes.