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LoopUp

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service

Company: LoopUp, London, United Kingdom
Entry Submitted By: Dahlia Public Relations
Company Description: LoopUp is a premium remote meetings solution. Built for the needs of business users, LoopUp delivers the quality, security and reliability required in the enterprise. One-click screen sharing and integration with tools business people use every day make it easy for users to collaborate in real time. LoopUp’s SaaS solution doesn’t overwhelm users with features, and doesn’t require training.
Nomination Category: Products & Product Management Categories
Nomination Sub Category: Best New Product or Service of the Year - Software - Cloud Application/Service

Nomination Title: LoopUp - A premium remote meeting experience

Tell the story about this nominated product or service (up to 650 words). Describe its function, features, benefits, and performance to date.

In 2016, LoopUp released a new version of its premium remote meetings solution that has enriched the user experience on conference calls. The streamlined and intuitive Software-as-a-Service solution offers a refreshingly different experience that eliminates common frustrations that have plagued conferencing for decades, such as cumbersome dial-in and PIN numbers, lack of visibility into who is on the call and who is speaking, and problems with screen sharing. Designed for the day-to-day needs of business users, LoopUp delivers the quality, security and reliability required by the enterprise. The new release further enhances user experience on remote meetings and allows guests to view screen sharing from any device and any browser.

Unlike legacy conferencing tools that are overly complex or painful to use, LoopUp doesn’t overwhelm users with features they don’t use, or require any training. One-click screen sharing and integration with tools business people use every day, like Outlook™, makes collaboration easier and more productive for users.

With LoopUp, meeting hosts can easily arrange and manage calls by scheduling invites in Outlook or from the LoopUp site. LoopUp’s patented Call Start Alerts notify meeting hosts (via mobile, email and Outlook) when their first guest has joined. This ensures that hosts don’t waste time waiting on hold, or risk being late to meetings. And participants, rather than dialing in to join, simply click on a short link, specify the phone number (land or mobile) that they would like to use for the call, and LoopUp dials out to immediately connect them. No passwords or pins required. In fact, no dialing is required at all, removing the often frustrating burden of navigating the instructions to successfully join a call
While the majority of the conferencing world still relies on the dial-in to join method, LoopUp’s alternative dial-out approach is proving very successful. In 2017, LoopUp reported that of its new users in 2016, 75% were joining their meetings using the dial-out feature. The real value however, is that hosts and guests waste no time getting on the call and once there have full visibility into who is on, and speaking, at any given moment. A survey conducted by Research Now revealed distractions such as asking who is on, tracking down late arrivers, etc. depleted an average of 13 minutes of every call, with the average user joining approximately five calls each week. When set against staffing and other costs of doing business, that wasted time getting started and dealing with distractions equated to $16B of lost revenue in 2015 alone. That same survey showed that 99% of people admitted that they don’t always know who is on their remote conferences and 60% said that was the norm. With LoopUp, any previously wasted time is fully regained and there is never a need to ask “who just joined?” Additionally, because LoopUp dials-out to connect guests with full visibility, it’s calls are much more secure than traditional solutions.

LoopUp’s one-click screen sharing feature is equally as simple to use. Once on the call, the host and guests can easily see the prominently positioned screen share button. Simply selecting the option allows users to resize the green band that appears around the content they want to share.

It’s often said that creating something complex is easy, but creating something simple is quite hard. LoopUp addresses decades-old problems that materially impact how business people collaborate and conduct business on conference calls and remote meetings. Within a market of established providers and global brands, LoopUp has rejected the assumption that poor conference call experiences are a necessary and unavoidable evil of business. LoopUp focuses specifically on delivering a premium user experience and has confounded its competitors by creating a product that people love to use. More than 2,000 customers world-wide, including Travelex, Kia Motors America, Planet Hollywood, National Geographic and Subaru, count on it for their everyday remote meetings.

In bullet-list form, briefly summarize up to ten (10) of the chief features and benefits of the nominated product or service.

New/added features include:

-Elegant new user interface, simplifies how users and their guests join their remote meetings, and improves usability by making meeting controls more intuitive
-Ability to view screen sharing from any device and any browser, no downloads required
-Users can sign up for the solution online at http://www.loopup.com/