Glovo - Startup of the Year

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service

Company: Glovo, Barcelona, Spain
Company Description: Glovo is a start-up founded in Barcelona in 2015. It is an on demand service that purchases, picks-up and delivers anything that is ordered through the app, the service is carried-out in less than an hour by independent couriers, called Glovers.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Startup of the Year - Consumer Services Industries

Nomination Title: Glovo

Tell the story about what this nominated organization has achieved since 1 January 2016 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Begin this section with the date since 1 January 2014 on which this organization began operations.

Introduced in 2015, Glovo is a mobile application first operating in Spain, and expanded to Italy and France in 2016, that allows customers to outsource their city errands to one of their independent couriers, called glovers. Glovo operates in Barcelona, Madrid, Valencia, Valladolid, Zaragoza, Sevilla, Malaga, Milan, Rome and Paris

Glovo is different from other similar services because Glovo picks up and delivers anything in the city within minutes; food, pharmacy, flowers, alcohol, groceries, games, socks, your favorite burger, condoms, a superhero costume. Glovers can also bring your clothes to the laundry, or bring you the keys you forgot. Non-food items, such as electronics and pharmaceuticals, now make up 50 per cent of orders.

“Our platform allows our users to buy or deliver almost anything in their city at the press of a button on their smartphone, the platform connects the order to the nearest available couriers and therefore optimizing distance and time,” Glovo co-founder Sacha Michaud

Glovo’s mission, says co-founder, Oscar Pierre, is to help small urban stores fight back against giant online retailers. . By taking the legwork out of city shopping, Glovo aims to enhance the attractiveness of buying locally while making life easier for his customers.

Customers are able to follow the Glover on a map from the moment they place an order to the moment it's delivered. And Glovo developed an easy and convenient payment system, charging customers upon delivery only,

Glovo also develops direct partnerships with local merchants and receives a commission for each product bought through its app. Glovo passes on some of the revenue to customers in the form of lower delivery fees or no delivery fee at all. McDonald’s, FranPrix, and KFC are among Glovo's first partners. McDonalds uses the app for its new McDelivery service.

By taking the legwork out of city shopping, Glovo aims to enhance the attractiveness of buying locally while making life easier for customers. After two years, Glovo has over 250 thousand users, has handled over 1 million orders and has more than 3000 partners.

Glovo is profitable on a per delivery basis, and therefore, unlike competitors, is not reliant on an average number of deliveries per hour per courier to make the model work.

After three investment rounds, Glovo has raised €7m and employs 100 people of 15 different nationalities. . The new capital will be used to consolidate its presence in the countries where it operates in and to continue building out the platform.

Glovo will continue its international expansion, reaching out to other cities where they believe Glovers are needed , and where they can reach the largest number possible of users so they get to know Glovo.

Glovo is just getting started

In bullet-list form, briefly summarize up to ten (10) of the chief accomplishments of this organization since the beginning of 2016 (up to 150 words).

-Introduced in 2015, Glovo is a mobile application first operating in Spain, and expanded to Italy and France in 2016, that allows customers to outsource their city errands to one of their independent couriers, called glovers.
-Customers are able to follow the Glover on a map
-Glovo is different from other similar services because Glovo picks up and delivers anything in the city within minutes;
-Glovo develops direct partnerships with local merchants and receives a commission
-McDonalds uses the app for its new McDelivery service
-Glovo has over 800,000 users and more than 3000 partners.

Of the following measures of success, which ONE do you want the judges to most appreciate about your organization's story of achievement since the beginning of 2016?

Process Improvement