King & Mayr - Expat Support

Gold Stevie Award Winner 2017, Click to Enter The 2018 German Business Awards

Company: King & Mayr GmbH & Co.KG, Düsseldorf, NRW
Company Description: King & Mayr specializes in providing ongoing destination services, administratve assistance and continuous expat support for international assignees and their accompanying families living and working in Germany. Considered the Go-To Company for it ALL ... Arriving - Living - Leaving, we handle everyday matters from start to finish, offering peace of mind and reassurance throughout an assignment.
Nomination Category: Kategorien für den Bereich Support Awards
Nomination Sub Category: Team des Jahres im Bereich Support

Nomination Title: King & Mayr - Expat Support, Specialized Destination & Concierge Services

Beschreiben Sie der Jury die Aktivitäten und Leistungen des nominierten Teams seit Anfang Juli 2015 (in bis zu 525 Wörtern):

Here at King & Mayr we specialize in providing continuous expat support and ongoing destination services for those various aspects that come with living and working in Germany. We have created an award-winning service and support system leading to the industry experts stating that our service concept will redefine destination services within the Industry.

We believe this ultimately makes us an innovative service solution that not only matches the expectations of the industry, but exceeds it on a day-to-day basis. Expanding on the classic operations of a Destination Service Provider, our Easy Stay Germany Program combines ongoing support, personal concierge, administrative assistance, expenditure management, bill payments, monitoring, tracking and control, budget calculation, contract setup, -amendment, -review & management, and when the time comes, cancellation of everything, all for an affordable monthly fee.

The complexity and versatility of everyday life has ultimately led to the creation our motto: We are here for it ALL … Arriving - Living - Leaving.

We help support a healthy work-life balance, family welfare and offer continuous peace of mind that someone is always in the background watching out for your best interest. You will notice that it is our clients who say, that it’s our continued personal approach, ability to adapt to each and every one of their circumstances and the true passion we have to deliver what they expect from us.
According to our clients, when you manage to convert the unknown and complicated into the familiar and trusted, all in the language that they understand, paying into a system that they control and with access to a team who knows what’s going on and watches out for their best interests, it simply becomes a service that they don’t want to be without.

Our passion of saving our clients time, hassle, stress and money is in our opinion reflected in the many great testimonials we receive. As you will read, for some, the value lies in knowing that we monitor their budgets and offer an international bill pay escrow service, for others it is the calming feeling that their spouse and kids have someone to turn to when they are focused on their work priorities.

The case studies we have provided will hopefully give you an insight as to how diverse our field of business truly is and how our team provides high-quality support and concrete solutions for the big things that matter and the little things that can make all the difference.

We would like to end our entry with an extract from a clients’ testimonial. Hopefully it will convince you that a small, but very effective team like ours, offers the award-worthy support and service concept you are looking for.

“One of the greatest benefits I have received from K&M is peace of mind. The value of peace of mind cannot be understated and any service that provides it with the efficiency and humanity that the K&M staff has demonstrated for me should always be lauded and held as the standard. My words would not be sufficient in justifying how they have captured the spirit of customer service and providing quality "life management."