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Zoom Video Communications

Gold Stevie Award Winner 2018, Click to Enter The 2019 American Business Awards

Company: Zoom Video Communications, San Jose, CA
Entry Submitted By: PR Strategies
Company Description: Zoom is the leader in modern enterprise video communications, with an easy, reliable platform for video/audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Computer Software - Large

Nomination Title: Zoom Video Communications

Tell the story about what this nominated organization has achieved since January 1 2017 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. TEXT REDACTED FOR PUBLICATION

SinceJanuary 1 2017,Zoom has continually grown and innovated to ensure its delivering happiness to its customers, partners, and employees. In fact, in the past year alone,Zoom has released an industry-leading 200+ new features and enhancements.

In January 2017, Zoom announced Zoom 4.0,a new release featuring leading-edge innovations for enhanced enterprise functionality, including New Zoom Developer Portal and Zoom MobileRTC™ Platform – Developers can embed video, voice, and screen sharing in business and mobile applications; Zoom Rooms controller app for Android tablets (in addition to current iPad support); enhanced enterprise management functionality for Zoom Rooms; and more.

In April, Zoom announced that it had developed the industry's first scalable, cloud-based video telehealth service, Zoom for Telehealth, featuring an integration with electronic health record system Epic. Zoom for Telehealth offers a standard feature set for healthcare enterprises and providers, enabling reliable, HIPAA-compliant communications between organizations, care teams, and patients.

In March, it enhanced its room-based video conferencing system Zoom Rooms with new features: Zoom Rooms Scheduling Display and innovations on Zoom Rooms for Touch.

In Septemberit introduced AI-based automated, searchable meeting transcripts that identifies each speaker; integrations with Slack and Workplace by Facebook; and support for augmented reality platform Meta.

In January 2018it announced a partnership with OpenExchange to provide a new joint video conferencing solution designed exclusively for financial services organizations anda partnership with a global telehealth integrator (IDSolutions) to create a full stack enterprise healthcare suite to support all communications and telehealth workflows in healthcare organizations.

In March 2018,it announced that it developed aTechnology Ecosystem Program and a Certified Integrator Program for Zoom Rooms, a move that increases the reach and impact of its software-based conference room solution. At that time it also announced thatIBM has embedded Zoom video meetings into IBM Watson Workspace Plus, thereby reselling Zoom.

Zoom’s innovations, and itspatented and patent-pending technologies have out-innovated legacy competitors.Zoom also provides greater certainty and stability versus competitors that are undergoing major platform transitions. Competitive solutions are expensive, difficult to use, and especially without Zoom, they’re inflexible. Unlike competitive offerings, Zoom allows users to leverage their existing video conferencing investments, and affordably bring them into the Zoom cloud with its H.323/SIP Connector, including one-touch integrations with Polycom and Cisco.

Its worldwide presence is growing quickly: from Spring 2017 to Spring 2018 Zoom has seen 100% YoY revenue growth, 135% YoY user growth. It’s also experienced triple digit YOY revenue and user growth in UK and ANZ.

In bullet-list form, briefly summarize up to ten (10) of the chief accomplishments of this organization since the beginning of 2017 (up to 150 words).

  1. NPS (Net Promoter Score) of 71
  2. 58% of the Fortune 500 use Zoom
  3. Over 75% (77%) of the 2017 Forbes Cloud 100, Over 96% of the top 200 US universities (US News and World Report) and over 78% of the Forbes 2018 Top Remote-Friendly Companies use Zoom
  4. 17k+ educational institutions and 20k+ healthcare organizations use Zoom
  5. Achieved Leader in the Gartner 2017 Magic Quadrant for Meeting Solutions
  6. Zoom is 18th on the Forbes 2017 Cloud 100(Up from 84th in 2016)
  7. Frost & Sullivan 2017 Global Company of the Year, Video Conferencing Industry
  8. G2Crowd Leader, Summer 2017
  9. Top rated on Gartner Peer Insights
  10. Named Glassdoor’s 2017 5th Best US SMB workplace (4.9/5 score on Glassdoor) and CEO, Eric S. Yuan, named the #1 CEO of a large company on Glassdoor, with 99% employee approval in summer 2018 (the company transitioned categories from SMB to large company over the 6 months between the awards)

Of the following measures of success, which ONE do you want the judges to most appreciate about your organization's story of achievement since the beginning of 2017? Overall Innovation