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Fuze Desktop and Mobile

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service


Company: Fuze, Cambridge, MA
Company Description: Fuze is a global, cloud-based unified communications platform. Designed for the way people work, Fuze powers business conversations and insights across the modern enterprise. With a single unified voice, video, and messaging application, people can now communicate anytime, anywhere, across any device.
Nomination Category: New Product & Service Categories - Software
Nomination Sub Category: New Product or Service of the Year - Software - Collaboration/Social Networking Solution

Nomination Title: Fuze Desktop and Mobile

Tell the story about this nominated product or service (up to 650 words). Describe its function, features, benefits, and performance to date:


In the workplace, people are finding it more difficult than ever to effectively collaborate with team members due to poorly designed communication experiences across disparate platforms. While struggling to understand the true value of enterprise communication technology, many employees are choosing to converse through the tools they use in their personal lives. This results in a disjointed user experience (UX) and a number of unwanted security and compliance issues. Rather than resorting to shadow IT, employees have an alternative: an application that was designed with their personal preferences and professional needs in mind from the start.

There are many reasons why employees are tired of outdated communications technology, and a key challenge is juggling the ever-increasing number of applications. On average, employees have to toggle back and forth between 4 to 6 of these tools daily. The Fuze platform eliminates the need for this back and forth and enables users to collaborate however they work best, seamlessly moving from voice to video to messaging to accommodate differing communication preferences across teams. The app design, which mirrors the desktop UX, also helps to eliminate frustration, connect distributed teams, reduce security risk and address compliance issues, leading to a greater ROI.

With Fuze, employees can say goodbye to legacy hardware and the limitations of the desk phone: 2016’s reimagined UX launch brought together voice, video, and messaging into a single app that can move from office to home to airport with ease. The interface transforms how people interact in the workplace and provides a reliable, scalable, and secure solution to end confusing and disconnected user experiences.

As employers seek to improve their businesses overall – through greater connectivity, increased productivity, and strong talent retention – Fuze provides the foundation to make this vision a reality. And, for IT leaders playing a key role in digital transformation initiatives, adopting UCaaS helps make them more effective in solving business challenges. By putting a cloud-based application in the hands of every employee, the entire business can see firsthand the advantages of technology innovation and IT investments.

Many unified communications tools are designed by technologists, without the needs of the business user in mind. As technology continues to heavily influence our everyday lives, it is becoming increasingly important that apps meet the high UX expectations demanded by the industry. Fuze’s platform does just that. It was designed with sophisticated UX principles and underwent extensive field testing over a period of three months with a limited availability release to inform the GA product, ensuring that all users would be able to easily navigate the interface, no matter where they logged on.


Fuze’s unique platform is redefining enterprise communications by implementing consumer-like features for an enterprise-grade platform. Designed for the modern worker, the Fuze platform supports a distributed workforce, encourages enterprise productivity, enhances workplace collaboration, and results in a more secure, reliable environment that reduces costs and leads to greater ROI. Further, the Fuze platform provides multi-party HD video, powerful dashboards, and customizable reports.

Beyond the overall user benefits, the interface provides numerous perks for business leaders. In addition to boosting productivity and reducing business travel costs, the platform helps enterprises roll out virtual training to employees in multiple locations, offers solutions for company contact centers, and helps organizations more easily engage external constituents, such as business partners and customers. Also, it unlocks data from multiple sources across the enterprise, providing greater visibility into operations thanks to valuable insight and analytics about user engagement, communication patterns across the organization, and productivity metrics for workers. All of this is available on the go, so mobile and remote teams can pick up where they left off at the office to get more done wherever they land.

Built on a cloud-based architecture, the Fuze platform also enables centralized provisioning and provides business-grade security, allowing CIOs and IT leaders to transition away from expensive and complex on-premise systems.
In bullet-list form, briefly summarize up to ten (10) of the chief features and benefits of the nominated product or service.

Companies who move to UCaaS for their enterprise communications needs can benefit from:

• Improved productivity
• Increased time spent on IT-sanctioned applications
• Increased security at a lower cost. As a geographically balanced, multi-data center design, the interface ensures a 99.999 percent uptime and business continuity – without requiring large capital purchase and maintenance investments. The platform supports multiple security and data privacy compliance regulations, including PCI-DSS, HIPAA and ISO27001. Its application runs on the power of this network.
• Increased network access. No longer needing MPLS or SIP connections to connect its 600 end points to the PTSN
• Greater bandwidth. Up to 10 Mbps; Up to 250 Mbps at crucial NOC locations
• Reduced variability of long distance costs. New pricing models helped to normalize telecommunications costs for companies by shifting to a monthly fixed cost per user
• More connected teams across distributed locations. As its networks become more complex, companies can more