Company: CM Heating, Everett, WA
Company Description: CM Heating, Inc., is the top-rated HVAC contractors in the state with hundreds of 5-star reviews available online, #1 ranked with PUD, and carry an A+ rating with the BBB (currently a finalist for the BBB's 2017 Business of the Year Award). Our organization places a firm emphasis on Quality, Service, and Integrity. Our company also supports Make-A-Wish of AK and WA through several avenues.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Materials & Construction - Small
Nomination Title: There's No Beating CM Heating!
Tell the story about what this nominated organization has achieved since January 1 2017 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms.
"Big things have small beginnings" - Lawrence of Arabia
Perhaps no quote could more accurately describe the evolution of CM Heating. Beginning as a one-man chimney cleaning company in 1983, our organization has become one of the very top rated HVAC contractors in our state. Working in a very diluted market (96 direct competitors in our service area), we understand that the little things count. It's the only way to set oneself apart from the pack. While our company has continued to grow and improve over the years, 2017 was a banner year for us.
Our little family owned company operates out of a remodeled house on Broadway in North Everett. We compete again companies many times our size that are fed business through even larger companies (Costco, for example). Despite this, CM Heating has risen to the #1 spot on PUD's (our utility company) registered contractor list. We were recognized nationally by Daikin (world's largest HVAC manufacturer) as being the Top Dealer in the State, and in the top 20 in the whole USA (top 1%). As of this writing, we are finalist in the BBB's 2017 Business of the Year Award and appear to be the strongest nominee. 2017 will also mark our largest financial years from bothgross revenue($6m) and a NET profit standpoints.
From 1/1/2017 through 10/19/17, CM Heating has received 461 5-star reviews from our customers without the assistance of a review generator (like Signpost). Instead, CM Heating has aligned itself with Make-A-Wish of Alaska and Washington, and makes a donation for every review we receive no matter the rating. We also contribute our time by performing relevant work on Wishes and also act as an ambassador on their behalf in recruiting other companies to get involved.
With regards to customer service, we pride ourselves in being second to none. This year, we made a commitment to promoting "Disney" culture in all of our interactions. We pride ourselves in providing the absolute best customer service in the business, and always favor the customer if there is ever a dispute. We extend this culture to our co-workers in our working environment. All of our employees have access to benefits, including medical, dental, vision, life, 401k w/match, paid holidays and paid vacation. Our lobby has a fully stocked vending machine that is 100% free to all employees, as well as an arcade machine for staff to enjoy. We provide thorough training on and off site, and employees all have opportunities to earn bonuses and rewards for their performance.
This year, we received the Angie's List Super Service Award, and local media has sought us out in times of severe weather as reliable, top rated experts to interview for their programming. CM Heating's guiding principals are Quality, Service, and Integrity and all of our practices adhere to them. To adhere to these commitments, we have taken several deliberate steps in 2017 to bring our company to the top:
-recruiting, training, and rewarding the top technicians in our field
-installing a selection of the top rated equipment which can be verified through third parties or carry worry-free extended warranties (American Standard and Coleman)
-we communicate regularly with our customers and community, and always favor their side if our positions do not align
CM Heating wishes to thank the committee for their consideration. Know that we do not take this nomination lightly, and being honored with the award would mean an extraordinary amount to us.
In bullet-list form, briefly summarize up to ten (10) of the chief accomplishments of this organization since the beginning of 2017 (up to 150 words).
-2017 BBB Business of the Year Finalist (winner TBD in Dec of 2017)
-2017 Top Dealer Award from Daikin (#1 in Washington, top 20/1% in USA; Daikin is the world's largest HVAC manufacturer)
-Partnership with Make-A-Wish of Alaska and Washington: regular donations of money and work/time, volunteering/wish granting, charity awareness campaigns
-460 5-star reviews as of 10/19/2017 without the use of a review generator
-#1 on PUD's Registered Contractor List
-5-star employer rating on GlassDoor
-2017 was top gross and net revenue year for CM Heating
-Recruitment of top technicians, who are compensated at the top of our market
-Alignment with top rated equipment manufacturers to ensure we are only delivering top quality product and service
Of the following measures of success, which ONE do you want the judges to most appreciate about your organization's story of achievement since the beginning of 2017? Customer Service