Search past winners/finalists

BluePay Processing’s Premier Payment Gateway


Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service


Company: BluePay Processing, Naperville, IL
Company Description: BluePay provides technology-enabled payment processing for merchants and suppliers throughout the U.S. and Canada. Through physical POS, online, and mobile interfaces, as well as CRM and ERP software integrations, BluePay processes B2C and B2B payments while providing real-time settlement, reporting, and reconciliation, along with security features like tokenization and point-to-point encryption.
Nomination Category: New Product & Service Categories - Software
Nomination Sub Category: Best Product or Service of the Year - Software - Payments Solution

Nomination Title: BluePay’s Premier Payment Gateway

Tell the story about this nominated product or service (up to 650 words). Describe its function, features, benefits, and performance to date:

BluePay continuously evaluates the payments ecosystem to stay at the forefront of technology and remain the preferred omnichannel merchant account provider. By increasing our product offerings, we’re able to help our merchants, partners, and financial institutions (FIs) attract more customers and grow their businesses. We deliver highly scalable, optimized solutions to meet our customers’ needs. Our technology is 100% developed in-house, never outsourced, by a team of 50+ IT resources. Having a dedicated direct technology team allows us to be fluid and agile, giving us the edge over our competition, who may not be able to add new technology as quickly as BluePay.

The BluePay Gateway has emerged as a top choice for merchants and suppliers of all types and sizes throughout the U.S. and Canada. Backed by the highest levels of security, our PCI-compliant gateway provides robust functionality that helps our merchants increase sales and streamline their business management processes. Being a secure omnichannel platform, the BluePay Gateway allows merchants to accept payments via the virtual terminal, e-commerce integration, retail POS, hosted payment or donation forms, mail/telephone order, IVR, and mobile. As a single-source provider, transactions across all channels are reported on the gateway to deliver robust reporting and simplify the reconciliation process.

Additional features of the gateway include advanced merchant hierarchy and management functions, batch uploading, recurring billing, account updater, returns, voids, and auto-close/manual settlement features. B2B and enterprise clients benefit from Levels 2 and 3 processing via the virtual terminal or integration with their ERP system.

Because we are a combined processor and gateway, BluePay can report on transactions from inception, through settlement, to actual funding. Concurrently with our ability to offer unlimited merchant discretionary fields, BluePay is able to report on any information that is passed through with a transaction.

With fraudulent transaction activity on the rise, BluePay doesn’t take security lightly. We are invested in the welfare of our customers, and employ highly advanced security methods like tokenization and encryption. Additionally, we offer a robust suite of fraud management tools that allows merchants to set parameters and filters to help detect and reduce fraud on their merchant account. Merchants may also choose to use secure hosted payment forms (SHPF) and EMV chip readers, or as an alternative option, integrate payment acceptance directly into their JavaScript applications using the BluePay.js encryption library.

Chief Accomplishments for 2016

At BluePay, we pride ourselves on listening to our merchants, partners, and FIs to deliver the products that meet their unique needs and help them save time, reduce costs, and increase revenue. In 2016, we enhanced some features and added new functionality to continue to make our gateway a preferred payment platform:

*Not only does the BluePay Gateway accept typical forms of payment like credit, debit, and ACH, merchants can also accept alternative payments such as Apple Pay (in-app) and PayPal. In Q1 2017, new methods will include Apple Pay Online and Android Pay.
*Merchants accepting card-present EMV transactions on POS devices can process payments securely through the BluePay Gateway using a compatible NETePay application.
*In addition to BluePay-defined tokens, we have added the capability to offer customer-defined tokens based on merchant feedback. This lets a merchant use a custom identifier, rather than the transaction ID, to be sent as a token on transactions.
*BluePay offers over 380 software integrations for electronic payments through APIs and payment modules. This number continues to steadily grow. To support our mission of being a leader in frictionless payments, we have a dedicated integrations support team that works with developers and software companies to integrate payments into software used to run businesses in all verticals.
*For merchants using recurring billing or have card-on-file customers, BluePay offers an Account Updater to help our customers stay current with payment card updates (card number, expiration date, card brand, billing address) and maintain a seamless payment experience.

In bullet-list form, briefly summarize up to ten (10) of the chief features and benefits of the nominated product or service (up to 150 words).

*The gateway can process 15-20 transactions simultaneously for each merchant, with the ability to increase capacity.
*Approximately 95% of all transactions are processed in 2.1 seconds or less, with an average time of 1.2 seconds.
*Our gateway maintained 99.97% uptime, exceeding contractual commitment of 99.5%.
*In December alone, the gateway processed over four million transactions for a processing volume of nearly $858 million.
*Total processing volume is $11 billion annually.
*Provided functionality to process EMV transactions on the BluePay Gateway.
*Introduced Account Updater solution for recurring billing users.
*Added 60 additional software integrations, a 16% increase since 2015.
*Launched the capability for merchants to use customer-defined tokens.
*Enhanced payment method acceptance with Apple Pay Online and Android Pay.