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Artificial Solutions - Most Innovative Tech Company of the Year

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service

Company: Artificial Solutions, Mountain View, CA
Entry Submitted By: Incendio International
Company Description: Artificial Solutions is the leading specialist in Natural Language Interaction (NLI), a form of Artificial Intelligence that allows people to talk to applications and electronic devices in free-format, natural language, using speech, text, touch or gesture. Our Teneo platform enables sophisticated natural language applications to be created in record time without the need for specialist linguistic
Nomination Category: Company / Organization Categories
Nomination Sub Category: Most Innovative Tech Company of the Year - Up to 100 Employees

Nomination Title: Artificial Solutions: Redefining AI for the Enterprise

Tell the story about what this nominated organization has achieved since January 1, 2016 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms.

Artificial Intelligence (AI) is business critical for the enterprise - Forrester predicts a 300% investment surge in 2017 alone. In an age of digital disruption and on-demand customer engagement, naturally-conversant AI strengthens faltering customer relationships and helps companies realize new opportunities for revenue.

Artificial Solutions’ flagship product, Teneo, enables enterprises to rapidly build artificially intelligent natural language applications. Teneo enables everything from digital employees and mobile personal assistants, to wearables, bots and a wide range of IoT interfaces - on one platform and in 35 unique languages. Deep analytics provides the backbone to deliver true machine learning and implicit personalization that enables greater understanding about an individual’s likes and preferences.

Historically, creating these conversational interfaces has required specialist skills, significant resources and a great deal of time. However, Teneo’s advanced machine learning capabilities automatically writes the complex underlying language code and algorithms that simulate the way a human thinks. What’s more it enables the enterprise to build a solution in line with its own culture and brand while continuing to own its highly-relevant data cultivated from billions of customer conversations.

In 2016, Artificial Solutions saw a surge in interest from enterprises ready to lead digital transformation for their respective industries. Teneo is used in millions of natural language conversations annually, and is currently deployed across 26 countries. The company saw significant expansion in 2016, particularly in the U.S. where the company opened larger offices and expanded its U.S. team to include new executive positions, sales, partner management, engineering and development.

Artificial Solutions helped companies like Shell and Kindred experience particular success in 2016. Shell used the Teneo platform to overhaul its customer service, a gargantuan task that required encyclopedic knowledge of Shell’s 3,000 products, 100,000 information data sheets, 1,000 different pack options and 1,100 unique physical characteristics. Teneo’s platform was able to bring together data from both internal and external databases with over a million different vehicle and engine combinations, helping to deliver customers accurate answers in multiple languages to support Shell’s global business.

With the implementation of Teneo, Shell has seen a 98.8% resolution of customer questions, and a 40% drop in call center volume. What’s more, because of Teneo’s ‘build once, deploy multiple times’ capability, Shell was easily able to transition the project from its initial phase of a U.S./UK rollout to now include Germany, Russia and China.

Kindred, formerly Unibet, is one of Europe’s largest and fastest growing online gaming operators, with over 13 million customers globally. Online betting can be a complex process even for a regular user, involving multiple steps and menus. Kindred wanted to deliver greater assistance to new customers unfamiliar with the betting process, while enhancing the experience for existing customers with the latest innovative technologies. Using Teneo’s natural language platform to simplify the betting process, Kindred is revolutionizing the market by eliminating some of the current frictions in online betting - ease of navigation and finding the desired bet.

Teneo is particularly useful when coupled with Kindred’s live streaming portfolio of over 30,000 major events a year, meaning bets can be placed without having to exit the stream and risk missing that crucial goal or point. This further enhances the user experience allowing sports fans to effortlessly watch and live bet. While the internet made it convenient for people to place a bet, it was still never as easy as walking into a shop and simply asking for a wager. The Kindred app developed with Teneo has changed this forever.

Teneo’s strength lies in the speed with which enterprises can develop intelligent, conversational applications to capitalize on emerging opportunities and then easily port them to any device or service. For businesses like Shell and Kindred, this capability has proven invaluable as it enables them to easily interact on the channels their customers want to use such as bots, messaging services and even smart home hubs.

In bullet-list form, briefly summarize up to ten (10) of the chief accomplishments of this organization since the beginning of 2016 (up to 150 words).

-Expanded offices in the U.S., bringing in additional executive talent as well as sales, partner management, engineers and developers.
-Approaching 200 natural language interaction projects successfully completed with large enterprises from both the public and private sector globally, including Shell, Unibet, Widiba bank and Shiseido.
-Secured partnerships with leading system integrators including Accenture and KPMG.
-Expanded into new industries including Smart Home with Fortune 100 companies.
-Released Teneo Analytics Suite, a powerful Natural Language Interaction (NLI) mining and analysis suite that unlocks the knowledge held in the immense volumes of conversational data. Comprised of three modules: Teneo Insight, Teneo Discovery and Teneo Analytics API, the Suite enables enterprises to utilize massive amounts of raw, unstructured conversational data from sources such as virtual assistants, live chat, call transcripts and emails.

Of the following types of innovation, which ONE do you want the judges to most appreciate about your organization's story of achievement since the beginning of 2016?

Overall Innovation