Applied Systems' Digital Agency
Company: Applied Systems, University Park, IL
Company Description: Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom.
Nomination Category: New Product & Service Categories - Software
Nomination Sub Category: New Product or Service of the Year - Software - Insurance Solution
Nomination Title: Applied Systems' Digital Agency
Tell the story about this nominated product or service (up to 650 words). Describe its function, features, benefits, and performance to date:
Applied’s Digital Agency software solution enables agencies and brokerages to create higher-value business transactions and deliver superior customer experiences throughout the entire insurance lifecycle. Applied’s digital agency solution is an all-inclusive purchase, built on five pillars that work together to support an agency’s digital growth strategy, providing the core capabilities needed to operate more efficiently, make more informed business decisions, build better insurer relationships, improve customer service, and accelerate growth and profitability across all lines of business.
These five pillars include:
-A single, integrated agency management system: The center of the digital agency is Applied Epic, a foundational management system that manages an agency’s customer relationships, policy and benefits administration, sales automation and financial accounting processes across all lines of business and the entire agency in one application. Built on scalable architecture with standardized data, the application enables agencies to seamlessly add new customers, lines of business and locations across multiple geographies to support growth. Open architecture also enables agents to seamlessly integrate third-party applications, proprietary systems and other data sources. On average, agencies and brokerages see 30% higher revenue per employee by leveraging an integrated management system.7
-Insurer connectivity: Connecting with insurers through Applied Rater enables agencies to access new markets and quickly quote new and renewal business, enabling staff to provide access to product range, insurer choice and localized personal service. Insurer Connectivity automates rating activities to deliver a superior customer experience and provide the best products for insureds. On average, agencies and brokerages see 17% higher revenue per employee by leveraging insurer connectivity to access markets and automate information exchange. 7
-Mobility: Applied Mobile enables agents to conduct business on the go, providing a direct link back to the agency management system and access to client and prospect information and risk assessment tools anytime, anywhere via a tablet or smartphone. Likewise, Applied MobileInsured, a mobile app for insureds, permits clients to review policy information, request changes, make premium payments, and manage claims processing. On average, agencies and brokerages see 6% higher revenue per employee by providing staff on-the-go access to client and prospect data. 7
-Cloud: Applied Cloud allows agencies to move core software applications to offsite data centers for improved performance, flexibility and security, safeguarding data and providing better customer service from anywhere. On average, agencies and brokerages see 35% higher revenue per employee by managing IT with the cloud. 7
In bullet-list form, briefly summarize up to ten (10) of the chief features and benefits of the nominated product or service (up to 150 words).
-Digital agency software purchases have grown 167% since January 2017
-Agencies and brokerages that leverage the digital agency/brokerage solution earn 144% higher revenue per employee according to Applied’s Digital Agency/Brokerage Annual Report (attached)
-2017 Best Digital Service Provider by Insurance Business America
-2017 Best Practices Award of Excellence by Insurance Agents & Brokers of America
-2017 Digital Service Provider of the Year by Corporate Insider