Alorica - Best Online Press Room

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service

Company: Alorica, Irvine, CA
Entry Submitted By: LEWIS PR
Company Description: Alorica does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pre
Nomination Category: Web Site Categories - Specialty
Nomination Sub Category: Best Online Press Room

Nomination Title: Alorica Press Room

How often is this site updated? Weekly

Briefly describe this site’s objectives and how it has met those objectives to date (up to 200 words):

In 2016, Alorica, the largest provider of customer service solutions to the US market – and the third largest globally – revamped its Web presence and press room to accurately reflect the company’s mission: create insanely great experiences. Bright colors and bold images welcome visitors and provide a library of resources for potential clients, customers and journalists.

To primarily serve the needs of journalists and bloggers, but also potential clients interested in the company, Alorica’s press room sets a high standard for usability and clarity. Instead of making customers sift through media clips, the press room highlights the most impactful and newsworthy coverage—with an emphasis on hiring coverage that highlights the company’s unique culture, and thought leadership wins. At a glance, visitors can select Alorica’s industry and analyst accolades and explore assets such as fact sheets, social media and blog posts, executive bios and information on philanthropy initiatives. Journalists covering the customer engagement and business space can easily find the information they need to accurately tell Alorica’s 360-degree story.

The company’s press room exemplifies how Alorica makes lives better – for its clients, customers, employees and communities – one interaction at a time, and with obsessive attention to detail.