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Agiloft - Platform as a Service

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service


Company: Agiloft, Redwood City, CA
Entry Submitted By: 10Fold
Company Description: Agiloft provides agile business process software to over 3 million users. Our unique platform allows applications to be tailored to a customer’s exact needs without manual coding and it comes with pre-built solutions including Contract Management, Service Desk and CRM. Agiloft is the only company in the industry with the confidence to provide an unconditional satisfaction guarantee.
Nomination Category: New Product & Service Categories - Software
Nomination Sub Category: New Product or Service of the Year - Software - Platform as a Service

Nomination Title: Agiloft

Tell the story about this nominated product or service (up to 650 words). Describe its function, features, benefits, and performance to date:

Agiloft’s platform-as-a-service delivers top-rated applications and code-free development for a range of industries and markets. The most configurable business process software today, the Agiloft platform replaces siloed SaaS applications with an integrated, scalable platform where business users can develop their own applications using just a browser. It leverages open source technology to keep costs low while providing the full technology stack and all the core features of enterprise-class software: secure hosted service, email and automation tools, powerful reporting, and a configurable data model to map any process.

The platform’s pre-built applications for Contract Management, Service Desk and Customer Support are top-rated products that maximize flexibility and minimize set-up time. For example, the Contract Management app that won PC Magazine's Editors’ Choice award was built on the platform in under three weeks. Agiloft streamlines contract and procurement processes with automated PDF contract creation, flexible document approvals, and integrated e-signature solutions that simplify data management and reduce workload by up to 50 percent. Organizations like Suffolk University and Condo Analytics have been able to more than double their contract volumes while decreasing turnaround times, all without increasing staff.

Custom applications are just as fast to build, letting businesses evolve and grow over time with an application that’s truly agile. Since everything is done in a browser, Agiloft applications are easy to keep up to date with changing requirements. Our clients respond to regulatory changes or market shifts by adapting the data model using a browser, without having to write custom code. The Workflow Editor uses a drag-and-drop interface to build, design, and document process workflows that are applied instantly.

Agiloft’s feature set includes email and text message notifications, custom web portals, and customer-facing chat that helps organizations respond to customer needs in any form, at any time. Customizable data views, dashboards, and mobile device support put powerful metrics at your fingertips and keep employees focused on solving key business issues.

The platform provides flexible and robust data modeling while the integrity manager and business rules engine enforce the requirements and automate even the most complex processes. Agiloft can eliminate redundancies and give businesses more actionable insight into their data by bringing applications across the organization under one roof, leading to faster process lifecycles.

Agiloft connects to other systems through prebuilt integrations, XML sync, and REST/SOAP web services, while more specialized needs are handled by the external system adapter and scripting capabilities. This lets our partner developers extend the product and create custom apps that integrate with other systems. For example, Saasam developed an integration package with Xero Accounting and ENKI built customizations that had taken six man-months to develop in NetSuite in just ten man-days.

Using Agiloft to host all the organization’s apps on a single secure platform reduces IT risk and maintenance overhead. Benchmark data shows negligible impact on system performance as it scales to tens of thousands of users and millions of records, whether using the AWS-backed infrastructure or installing in-house. Further, the platform integrates with SSO providers via LDAP/AD, OAuth, and SAML protocols to simplify and secure user access.

We believe Agiloft is the most customizable code-free enterprise platform on the market, and our customers agree. When asked about the selection process, clients like NASA History, New York Public Radio, and Roche report that they chose Agiloft because it turned out to be the only product that could meet all their requirements. Our full-service team of experts designs and implements systems at lightning speed – it’s the platform’s robust feature set and limitless configurability without programming that make this possible, so our deployments are on time and on budget.

We’re the only company in the industry with the confidence to provide an unconditional satisfaction guarantee that covers the software and professional services. This reflects the strength of our unique technology, but also a company culture focused on achieving a true partnership with its customers.

In bullet-list form, briefly summarize up to ten (10) of the chief features and benefits of the nominated product or service (up to 150 words).

-Code-free development – Deep configurability offers custom software without the high price tag of custom development.
-Business rules engine –Rules drive Agiloft’s core functions by automating processes too complex for other vendors.
-Workflow Editor – A drag-and-drop graphical interface lets users design and document the system’s workflow in real time.
-Prebuilt integrations with e-signature solutions, SSO providers, remote desktop support software, Skype for Business, and social media platforms.
-APIs and scripting – REST and SOAP APIs, plus custom scripting in several languages, extend and integrate the platform with your existing web portal or other applications.
-Award-winning applications – Our applications have been named “most popular” by users on Capterra, Editors’ Choice from PC Magazine, and Best Value by Info-Tech. We built our award-winning applications using the same code-free development tools available to the public.