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Adobe Sign

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service


Company: Adobe, San Jose, CA
Entry Submitted By: Text 100
Company Description: Adobe is changing the world through digital experiences. Our creative, marketing and document solutions empower everyone — from emerging artists to global brands — to bring digital creations to life and deliver them to the right person at the right moment for the best results.
Nomination Category: New Product & Service Categories - Content
Nomination Sub Category: New Product or Service of the Year - Content - Solution for Integrating Content into the Workflow

Nomination Title: Adobe Sign

Tell the story about this nominated product or service (up to 650 words). Describe its function, features, benefits, and performance to date:

Debuted in April 2016, Adobe Sign is the fast, easy, secure way to bring trusted e-signatures to every organization and department including HR, sales, IT, legal and procurement, to name a few. Adobe Sign’s features and integration within Adobe Document Cloud frees organizations from timely and costly document management processes, creating more environmentally friendly companies, more productive employees and happier customers.

Primary benefits of the Adobe Sign solution include:

•Aiding in Digital transformation – The integration between Adobe Sign and Experience Manager Forms turns complex, form-based processes into simple, engaging, mobile-optimized digital experiences across the entire customer journey. This includes how a person discovers the right form that they need, fills it out easily and successfully on any device, electronically signs it, and gets status updates once it is submitted. Using the integration between Adobe Sign and Adobe Marketing Cloud, organizations can provide responsive, adaptive experiences, enable personalization to continually improve the user experience with Adobe Target, and analyze and optimize performance with Adobe Analytics. Government, financial services, legal and healthcare are just a few of the industries that will benefit from this service.

•Enhanced mobile signing – Sending, tracking and managing documents on tablets and smartphones is easy and secure with the Adobe Sign app for iOS and Android. The app works seamlessly with Adobe Experience Manager (AEM) Forms, helping organizations to go completely digital with anything from credit card applications to government benefit or medical forms.

•Regular cloud updates – In February 2016, Adobe rolled out added mobility features to Adobe Sign that leverage Adobe Sensei, Adobe’s AI and machine learning technology, for enhanced signing on the go, along with new capabilities for managing document processes when a signature isn’t required. With these updates, users can quickly and easily convert paper to digital with a smartphone ‘scan’, route documents through complex approvals – with certified electronic delivery – and connect into popular systems like Microsoft SharePoint.

•Expanding partner ecosystem – Adobe is focused on enabling people to use Document Cloud with solutions they already use as part of their day-to-day work. In addition to working with leading business systems such as Salesforce, Workday and SAP, Adobe Sign is integrated with best-in-class cloud storage providers including Box, Dropbox, Microsoft OneDrive for secure, streamlined document processing without needing to download PDFs.

•Ensured data security and privacy – Adobe Sign meets industry-leading standards including PCI DSS, HIPAA, SOC 2, Type 2, and ISO 2700. Businesses can rest assured e-signatures are legal, secure, completely compliant, and enforceable in industrialized countries around the world.

The State of Hawaii recently adopted Adobe Sign for its electronic signature needs and has reduced the back-and-forth that typically accompanies document review and approval processes. For example, Hawaii government employees found time to complete paperwork associated with new hires alone has been reduced by 80 percent. Workflows have also been simplified for greater oversight and efficiencies. To date, more than 64,000 documents have been signed electronically, and the expectation for growth is high. As many as 25,000 employees will be interacting with a document using Adobe Sign, and that number is also expected to increase—potentially by the tens of thousands.

Additional customer results with Adobe Sign include:
•Telefonica reduced the average time to onboard new hires from nine days to just over one day
•Ceridian processed 40% more sales proposals, while cutting costs by 15%
•KLM eliminated the printing of more than 1 million sheets of paper
•Diners Club cut the average credit application time to 17 minutes
•State of Hawaii electronically signed 64K+ transactions in the first year with Adobe Sign

In bullet-list form, briefly summarize up to ten (10) of the chief features and benefits of the nominated product or service:

Adobe Sign is the fast, easy, secure way to bring trusted e-signatures to every organization and department. Key benefits include:
•Speeds up traditionally paper based-tasks 30% faster than other solutions
•Together with Document Cloud, Adobe Sign is the only complete solution that creates 100% digital workflows
•Seamless mobile experience for easy signing and managing documents on the go
•Assurance of standards-based e-signatures and comprehensive security controls
•Optimized to benefit key departments and industries, including Sales, HR, Procurement, Finance and Legal Services
•Flexible workflow customization with user-friendly tools
•Supports corporate sustainability goals for going paperless
•Turn-key integrations with leading business solutions and API’s to integrate with proprietary enterprise systems