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Adient - IT Department of the Year


Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service

Company: Adient, Plymouth, MI
Company Description: Adient is the largest global automotive seating supplier, supporting all major automakers in the differentiation of their vehicles through superior quality, technology and performance. With over $17 billion in annual sales, Adient is the global leader in automotive seating with twice the market share of our nearest competitor.
Nomination Category: Information Technology Categories
Nomination Sub Category: Information Technology Department of the Year

Nomination Title: Adient Information Technology Launch Excellence

Tell the story about what this nominated department has achieved since January 1, 2016 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms.

In July 2015, Johnson Controls announced plans to spin off their $22B automotive division, the 9th largest Spin in 2016 according to Forbes. The organization had 11 months to complete the operational separation on July 1, 2016 and 14 months to complete the legal separation on October 31, 2016. IT not only successfully completed Operational and Legal go-lives on-time and under budget with minimal TSAs, but delivered on many other exciting initiatives bringing value to Adient. These initiatives along with daily operations support were successfully completed, while the company defined organizational structures, split facilities, relocated individuals and defined what “Becoming Adient” means.

In order to separate the companies IT established 118 projects to technically separate applications, data centers, network infrastructure, licenses, contracts, and data while upholding compliance, security and data privacy. Successful and timely completion was dependent on the operational excellence of a global team of IT employees assigned full and part time to the projects, over 600 external IT contractors, and support from hundreds of other employees working across Facilities, Human Resources, Finance, Tax, Procurement, Supply Chain and Operations.

The program focused on separating the business in into 7 primary dimensions including assets, contracts, data, systems, facilities, people and processes. While upholding compliance, security and data privacy, the team completed:

• 4,700 server migrations
• Provisioned over 1,200 new servers
• Cloned 374 applications
• Decommissioned 450 applications (32% of portfolio)
• Migrated 425TB of data
• Separated the network for 321 manufacturing plants and offices
• Renegotiated and resigned 11,000 contracts
• Migrated 86,000 users
• Launched two new data centers
• Stood-up Corporate IT team, hiring 92 new employees

Although, separating the Automotive business from Johnson Controls was a massive undertaking, the Adient IT department also embarked on multiple initiatives driven to support operational excellence, reduce cost and deliver improved analytics. Initiatives ranged from small to large and supported improvements within IT and the broader business. Focus was placed on providing additional mechanisms for how internal customers interface with IT or empowering self-support, such as the launch of “Helpdesk Chat”, a quick support mechanism leveraging Skype to interact with the support desk instead of having to call, and implementation of on-line password reset self-service. Yammer was launched and leveraged to provide real time status updates on key initiatives and establish collaboration communities to source ideas or provide application support. Within IT, Yammer provided the global IT community with a sense of connectedness through information posts, success stories, pictures and updates.

Achievements in IT were not only recognized within Adient, but externally as well, as demonstrated with Adient being recognized by Frost & Sullivan as a 2017 Manufacturing Leadership Award winner for its outstanding achievement in developing mobile solutions. The winning project included development of four mobile applications that enabled Adient to provide quick access to program, vehicle and sales data through a mobile interface, including:

• Vehicle Content
• Program Translator
• Sales Quick Reference App
• Supplier Quality Analytics

Mobility was also a focus for operations through the implementation of eLPA (Electronic layered process audit). Auditors leverage tablets to record real-time process audit results providing over $2 million of efficiency savings by eliminating manual paper processes at manufacturing plants and providing overall visibility to audit scheduling and status.

Looking forward, IT is ensuring repeatable delivery excellence with the implementation of “ITOS”, Adient’s Information Technology Operating System, which is a basic framework composed of an hierarchy of eight principles, thirty two objectives, operational standards and metrics. ITOS leverages the CEB Maturity model to define maturity level expectations and provide transparency of gaps to prioritize IT's continuously improving organizational development. The eight principles established include:

• Trusted Partnerships
• Realize Project Benefits
• Easy-to-use Systems
• Optimized Infrastructure & Services
• Secure Environment
• Agile & Adoptive Architecture
• Effective IT Governance
• Skilled and Engaged Team

The ITOS framework along with a focus on innovative thinking and continuous improvement ensures a foundation for delivery excellence.

In bullet-list form, briefly summarize up to ten (10) accomplishments of the nominated department since the beginning of 2016 (up to 150 words).

• Successfully spun off Automotive business from Johnson Controls
• Developed award winning mobile applications
• Eliminated over 13,000 hours of manual audit processes through implementation of eLPA (Electronic layered process audit)
• Transformed an antiquated 1990s portal to a modern digital workspace
• Cultivated cultural change through Yammer implementation, increased collaboration and employee recognition
• Implemented 90 day Sprints to increase responsiveness and reduce end user support tickets by 28% over 6 months
• Recognized for best business practice implementation of Software Asset Management, bringing value to Adient by maximizing utilization, efficiency and reducing costs and risks associated with software
• Provided easy to use, transparent financial reporting to executives through standardization and centralization of reporting out of HFM using the CXO-Cockpit Application
• Developed application to enable Audit/ Tax to reprint archived invoices with historical master data, streamlining compliance and eliminating requirement to request IT support