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24Hr HomeCare - Company of the Year

 

Gold Stevie Award Winner 2016, Click to Enter The 2017 Stevie Awards for Sales and Customer service

Company: 24Hr HomeCare, El Segundo, CA
Company Description: 24Hr HomeCare is a Los Angeles-based company that provides high-quality, professional caregiving services to seniors and the disabled, allowing them to continue full, active and healthy lifestyles. With over thirteen locations nationwide and 3,000 employees, the company has been named to the Inc. 500/5000 for the past four years and has received numerous awards for its innovative programs.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Health Products & Services – Medium

Nomination Title: 24Hr HomeCare: Sustained Innovation

Tell the story about what this nominated organization has achieved since January 1, 2016 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms.

24Hr HomeCare was founded in 2008, providing professional Caregiving services to seniors as well as children and adults with developmental disabilities. Its Co-Founders started the company with a personal investment of $160,000 and within 7 years, turned it into a $48 million dollar business. To date, 24Hr HomeCare has served over 10,000 clients, provided over 10,000,000 hours of care and employed over 3,000 professional Caregivers. Its growth can be attributed to sustained innovation in operational processes, services, and partnerships; this innovation has led to 24Hr HomeCare’s key 2016 accomplishments: a joint transportation service program with Uber, the launch of the first post-acute care podcast in the industry, and partnerships with some of the most well-recognized, nationwide nonprofits to provide proprietary training for our Caregivers.

In 2016, 24Hr HomeCare became the first home care company in the world to partner with Uber, the multinational mobile transportation network company. The program bridges the gap between the aging population and on-demand ride services by taking the use of more advanced technologies out of the equation. Through 24Hr HomeCare’s Uber program, RideWith24™ seniors or their loved ones may call their local 24Hr HomeCare office to schedule a ride without having to utilize a smartphone or mobile application. Uber driver-partners transport riders from door-to-door, significantly reducing the risks of falling and wandering before they reach their destination.

The RideWith24™ program introduces to the industry a new mode of transportation that is safer, easily accessible and more cost-effective. Whereas in the past, many healthcare institutions offered only taxicabs or appointment-only shuttles during post-hospital discharge, they now have the option to utilize a program that provides rides at 50-60% the cost of a taxicab and 10-20% the cost of an ambulance. The program improves hospitals’ ability to move a patient through the admission-to-discharge process by providing efficient rides home and allowing individuals to be discharged in a timely manner. Demand for the program has risen drastically—in January of 2016, we provided only a handful of Uber rides; now, we are providing 750 rides per month and will reach 1500-1600 rides per month by 2017.

24Hr HomeCare partnered with UCLA Health to integrate the RideWith24™ program into their discharge planning process. Due to the program’s success, the company has established exclusive programs with University of California San Diego Health, Memorial Care Health Systems, and WISE & Healthy Aging, among other healthcare institutions.

This year, 24Hr HomeCare also launched the first podcast addressing post-acute care in the healthcare industry, PopHealth Podcast. The targeted audience of healthcare professionals listens in on discussions between pioneers in the healthcare industry and host Gavin Ward, the first Certified Fellow in Readmission Prevention, discovering different perspectives on population health. Past guests who have been featured on PopHealth Podcast include representatives from the Centers for Medical & Medicaid Services, Stanford Health Care, and UCLA Health. The show was a national finalist in the “Healthcare” category for the 2016 Podcast Awards.

Perhaps the most notable accomplishment of 2016, the company has established key partnerships with the nation’s premier nonprofits to provide proprietary training for its Caregivers. 24Hr HomeCare is collaborating with the American Red Cross to provide Emergency and Disaster Preparedness Training, which covers creating an emergency kit, making a plan, and being informed. Its Caregivers are trained to calmly respond to risks in unprecedented situations and well-equipped to protect the individuals they care for. A partnership with The Alzheimer’s Association provides Caregivers with coaching on person-centered care, problem-solving, and using adaptations in challenging situations, so they become more effective care providers for persons with Alzheimer’s and Dementia. Lastly, 24Hr Homecare is partnered with the Fall Prevention Program of Contra Costa County to provide Fall Prevention Certification for each of our staff and Caregivers. Its Caregivers are trained in shower safety measures, medication accuracy, and home safety, and well-equipped to assist seniors with guarding against preventable falls.

In bullet-list form, briefly summarize up to ten (10) of the chief accomplishments of this organization since the beginning of 2016 (up to 150 words).

-First homecare company to partner with Uber, RideWith24™
-Contracted with Stanford Healthcare to provide our Hospital to Your Home™ program’s services to their patients.
-Established exclusive Uber services (RideWith24™) contract with UCLA Health.
-Established exclusive Uber services (RideWith24™) contract with UCSD Health.
-Established exclusive Uber services (RideWith24™) contract with Memorial Care Health Systems
-Partnership with the American Red Cross, Alzheimer’s Association, and Fall Prevention Program of Contra Costa County to provide proprietary training for Caregivers.
-Fourth consecutive year on the Inc. 500 | 5000 List of America’s Fastest Growing Private Companies
-Finalist for the Ernst & Young Entrepreneur of the Year awards for the third consecutive year
-Voted Best Homecare in Los Angeles in the LA Daily News, Daily Breeze, Union Tribune, and Ranking Arizona
-This year marked the year in which we were able to provide our 10 millionth hour of care to our community

Of the following measures of success, which ONE do you want the judges to most appreciate about your organization's story of achievement since the beginning of 2016?

Overall Innovation