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Support Awards

Awards in these categories were presented at The 16th Annual American Business Awards banquet on Monday, June 11, 2018 at the Marriott Marquis Hotel in New York City. Learn about the judging and awards process here.

Support Department of the Year
GOLD STEVIE® WINNER:
Fidelity Investments, Westlake, TX: Fidelity Investments - FI Quality Solutions
BRONZE STEVIE® WINNERS:
ABM Franchising Group, Canonsburg, PA: ABM Franchising Group’s Support Team
Fareportal, New York, NY: Fareportal Finance Department
OptumCare Operations, Phoenix, AZ: Exceeding the customer expectations 1 transaction at a time!
SoftPro, Raleigh, NC: With SoftPro “It’s About the Customer”
Untangle, Inc., San Jose, CA: Untangle Support

Support Team of the Year
GOLD STEVIE® WINNER:
John Hancock Financial Services, Boston, MA: Customer Service Driving Reputation and Sales
BRONZE STEVIE® WINNERS:
FIS, Jacksonville, FL: FIS Payments' Risk Mitigation Office Support Team
John Hancock Financial Services, Boston, MA: RAS Team – Providing Creative Business Solutions and Exceptional Customer Service
John Hancock Financial Services, Boston, MA: Transformative Effort: John Hancock Investments Sales Data Hub and Agile
OptumCare Operations, Phoenix, AZ: OptumCare Operations Support Administrative Assistants
SoftPro, Raleigh, NC: The SoftPro Team Makes “It’s About the Customer” a Priority
Trowbridge & Trowbridge LLC, McLean, VA: A Fast and Furious Web Build Team (from 0 to 60 in a little over 60 days)

Support Staffer of the Year
GOLD STEVIE® WINNER:
Capco Energy Solutions LLC, Houston, TX: Rachel Thames, Senior Office Manager
SILVER STEVIE® WINNERS:
PrimeRevenue, Atlanta, GA: Sara Towe, Executive Assistant
Roth Staffing Companies, L.P., Orange, CA: Richard Gottron, Risk Manager
Securus Technologies, Dallas, TX: Tamara Portis, Field Service Technician
BRONZE STEVIE® WINNERS:
Abstrakt Marketing Group, St. Louis, MO: Mary Goetz, Office Manager
AINS, Inc., Gaithersburg, MD: Mary Elsy Careaga, Administrative Assistant/Receptionist
etouches, Norwalk, CT: Michelle D'Auria, Executive Assistant
JVZoo, Oviedo, FL: Richard Waterbury, Compliance Manager
OptumRx Quality Management, Irvine, CA: Rosanna Narvaez, Executive Assistant
Trowbridge & Trowbridge LLC, McLean, VA: Ty Bachus, Senior Director of Communications and Quality