LiveWatch Security LLC
Company: LiveWatch Security LLC, St. Mary's, KS
Company Description: LiveWatch Security founded by a paramedic in KS in 2002, now employing 90, does security differently by offering industry best contract lengths & monitoring rates by using technology to improve efficiency and customer experience. Awards include Inc5000s Fastest Growing Comp in USA, Stevies Awards, Angie's List Super Service. Clients include US State Dept, US Dept of Defense & US Dept of Justice.
Nomination Category: Customer Service & Call Center Awards Achievement Categories
Nomination Sub Category: Best Use of Technology in Customer Service
Nomination Title: LiveWatch Security is 50% More Efficient in 2013
Tell the story about how technology has improved your customer service initiatives since the beginning of July 2012 (up to 525 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:
LiveWatch Security has increased programming efficiency by 50% while simplifying the customer experience through the use of technology, creating a highly scalable and user-friendly solution. The software powering our industry-revolutionizing patented technology, Plug and Protect®, was developed in-house to simplify the programming and installation process for home security. It allows literally anyone to place a security system in their home in under 30 minutes, eliminating the need for an expensive installer. The recent enhancement in Fall 2013, Plug and Protect® 3.0, cut the already minimal processing time by 50% through the use of key components, which allows technicians to reinvest their time in developing additional tools for customers to use.
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Provide a brief (up to 125 words) biography about the leader(s) of the nominated customer service organization:
Joe Thomas, Director of Technical Operations at LiveWatch Security, began his tenure with the company about 10 years ago as a Fulfillment Technician. He has since worked almost every position pertaining to the customer experience which has shaped his vision when developing and revamping internal and external training systems, like the Help Center, and culminating with our patented Plug and Protect® technology.