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Infinite Convergence Solutions, Arlington Heights, IL

How to EnterCompany: Infinite Convergence Solutions, Arlington Heights, IL
Company Description: Infinite Convergence, founded in 2010, is a carrier-grade mobile technology provider supporting messaging needs of enterprises and Cellular Service Providers worldwide. With Motorola technology, Infinite Convergence provides the agility and innovation, including highly available and highly reliable mobility solutions. Infinite’s products are deployed in major, tier 1&2 mobile operators worldwide.
Nomination Category: New Product & Service Awards Categories
Nomination Sub Category: Relationship Management Solution – New

Nomination Title: Enterprise Messaging Service - Powering Business Relationships

Tell the story about this nominated product or service (up to 525 words). Describe its function, features, benefits, and sales to date:

With mobile messaging becoming a standard way of communication worldwide, Infinite Convergence launched Enterprise Messaging Service (EMS) in Dec 2012. EMS is a cloud based messaging service designed, developed and deployed by Infinite Convergence Solutions. This service provides enterprises the ability to communicate with customers, business partners and employees globally via text, picture, video and audio messages in a cost effective manner. Using EMS, a business can customize communication campaigns to support business growth strategies, enhance customer loyalty, increase revenue and increase employee productivity.

EMS builds upon Infinite Convergence’s innovative carrier-grade messaging platform, which currently enables 130 million subscribers to exchange 900 billion mobile messages annually. With features such as global reach, delivery assurance and end-to-end secure delivery, as well as a user-friendly web portal, campaign manager, opt-in/opt-out capabilities and messaging analytics, Infinite Convergence’s EMS maximizes its leading-edge platform to provide superior enterprise messaging capabilities. Customizable for a variety of industries, including financial institutions, travel and hospitality, retail and healthcare, enterprises can use Infinite Convergence’s EMS for their most time-sensitive and confidential communications.

EMS’s scalable, secure and proven technology boasts 99.99% reliability with the ability to deliver messages to mobile subscribers in over 180 countries. Its API-based approach allows the service to be seamlessly integrated with existing IT infrastructures and business applications such as CRM tools. Moreover, with Infinite Convergence’s ability to provide scalable and cost effective customization, enterprises can focus their efforts on enhancing their own customer-specific offering instead of being boxed into standard, commodity-based of-the-shelf services.

A user friendly web portal gives enterprises the ability to administer and monitor the Cloud based EMS remotely. A campaign management system allows enterprises to reach out to employees & customers and manage mobile messaging campaigns through a guided, step-by-step process and monitor valuable analytics to understand customer interests so they can respond with targeted mobile messaging strategies. The service goes beyond just transport and offers valuable enterprise analytics used to improve not only internal operations but also maximize the effectiveness of marketing and sales campaigns.

Salient Features provided by EMS:

• Analytics & Reports - Provides comprehensive delivery analytics and customized reports to provide detailed visibility into service usage and message delivery

• Campaign Management - Create & manage communications and broadcasts to customers, employees and partners simplifying the launch of an SMS-based campaign

• Easy Integration - Uses a powerful, real-time APIs and industry-standard interfaces including HTTP(S), SMPP, SMTP, and XML to ease integration with enterprise applications

• Global Reach - A single connection enables reach to over 800 cellular service providers in 180 countries

• Secure Messaging - Securely delivers sensitive information and files to smartphones and feature phones

• Customizable Service - Flexible platform allows enterprises to create the services they need

• Detailed Message Tracking & Billing - Maintains and reports detailed logs for each message sent and received ensuring accurate billing

• Service Management Portal - Simplified web-based user experience makes it easy for enterprises to view analytics and launch communication programs

• Role-Based Access Control - Tightly controls user access to web interfaces using assigned roles and responsibilities

• Future Proof - Meets the changing needs of enterprise mobile communications

 

Provide a brief (up to 125 words) biography about the leader(s) of the team that developed this nominated product or service:

Anurag Lal, CEO of Infinite Convergence Solutions, leads a talented team of industry leaders and innovators to provide a full range of messaging products and value added mobility solutions to some of the largest telecom operators in the world. His team has evolved the highly available and reliable messaging products to make them fully scalable for use by operators and businesses of varying sizes.

Anurag has over 20 years of leadership and operational experience in technology, IT and telecom services. He had worked with Meru Network, iPass, British Telecom, e.spire Communications and Sprint in the past.

In addition to his business successes, Anurag served as a Director of the United States National Broadband Taskforce. He was appointed to the taskforce by the Obama administration.