Customer Service Department Awards Final Judges

2016 FINAL JUDGING CHAIR

Rebecca EclipseRebecca V. Eclipse, Chief Customer Experience Officer, Globe Telecom, Inc., Bonifacio Global City, The Philippines

Rebecca V. Eclipse is the Executive Vice President and Chief Customer Experience Officer of Globe Telecom, Inc., and heads the Office of Strategy Management and Customer Experience.  

Responding to the speed of change and evolution of the telecommunications space, Rebecca draws wisdom and insight from 5 years in consulting and over 25 years of 
experience in the telco industry–from financial management, revenue assurance and fraud, internal controls, and business operations to strategy development and management, process and quality management, and, more importantly today, customer experience transformation.

Committee:

Tore Berg, Managing Director
Accenture, Denver, Colorado, USA

Mary Belle Bituin, Treasurer and Chief Finance Officer
Global Ferronickel Holdings, Inc., Metro Manila, Philippines

Cecilia T. Cruzabra, Treasurer
Ayala Corporation, Makati City, Philippines

Maria Corazon G. Dizon, Chief Finance Officer
Ayala Corporation, Makati City, Philippines

Agnes Gervacio, President
NEC Philippines, Inc., Makati City, Philippines

Louis Heineman, Director, Customer Care and Documentation
SmartBear Software, Boston, Massachusetts, USA

Jeff S. Mejia, Founder and Managing Consultant
Mejia Strategic Solutions, Inc., Highway Hills, Mandaluyong City, Philippines

Anand Nandakuma, Director
Monitor Deloitte Southeast Asia, Costa Rhu, Singapore

Sambamurthy Natarajan, CEO, Group Digital Life
Singapore Telecommunications Ltd, Singapore

Vaishal Rastogi, Senior Partner & Managing Director
Boston Consulting Group, Singapore

Ronald G. Roda, Director, Management Consulting
Accenture Inc., Mandaluyong City, Philippines

Ker Ling Yew, Vice President Centre of Operational Excellence
Singapore Telecommunications Ltd, Singapore