Customer Service & Contact Center Achievement and Customer Service Success Awards Final Judges

2016 FINAL JUDGING CHAIR

Jo Wimble-GrovesJo Wimble-Groves, Business Support Director, Active Digital, Lamberhurst, Kent, United Kingdom

Jo Wimble-Groves is co-owner of the successful Kent-based company Active Digital, an award-winning business mobile-communications company, which she operates with her brother, Richard Groves. Jo has spent the last 20 years of her career working on customer experience and team strategy. Her commitment to delivering an exceptional level of service has led to a number of company awards.

Active Digital was named as one of the “Top 6 Customer Service Business Leaders in Europe” at the European Contact Centre and Customer Service Awards in 2013. The company also won the Gold Stevie® Award for Front-Line Customer Service Team of the Year - Technology Industries in the 2015 Stevie® Awards for Sales & Customer Service. Established in 1996, Active Digital clients include Olympic teams and rugby clubs. Its core business is providing mobile phones, tablets, fixed line, and apps to UK organizations of all sizes.

Committee:

Ahmed Alattas, Project Manager
Tam Development LLC, Jeddah, Saudi Arabia

Michelle Bray, Managing Director of Customer Care and Horse Services
United States Equestrian Federation, Lexington, Kentucky, USA

Ana Degani, Regional Director of Customer Service
DHL Express, Plantation, Florida, USA

Peggy Heafey, Director, Intermediary Partner Care
Marriott International, Inc, Omaha, Nebraska, USA

John Hufnagel, Director, Strategic Support
Thomson Reuters, Carrollton, Georgia, USA

Renee Knee, Customer Facing Executive
Dominican University of California, San Rafael, California, USA

Randima Krishnaratne, Customer Service Manager
Unilever Sri Lanka, Colombo, Sri Lanka

Deb Matthews, Vice President, Customer Experience
nexVortex, Herndon, Virginia, USA

Taisa Mitter, Customer Service Manager
IP & MA Consulting Group, Russia

Rajendran Nagle, Head of Marketing
Estuate, Fremont, California, USA

Rob O’Keefe, Chief Technology Officer
Arc Aspicio, Arlington, Virginia, USA